Epic Trainer

Requisition Number: 2387287
This position follows Office-Based schedule with (4) In-office days per week. Our office is located at 7600 Evergreen Way, Everett, 98203.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training activities for the Optum Health Networks team. The Epic trainer will work directly with the OHN Leadership and within their assigned market.
Ideal candidates are independent contributors with experience in training Epic applications in the provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; relate well to others at all levels.
If you live Indianapolis, IN or Ohio, you'll enjoy the flexibility to work remotely * as you take on some tough challenges.
This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:

• Train Epic applications for new hires, learners participating in Epic Thrive session, during bi-annual Epic upgrades
• Train In-Person and virtual classes
• Participate in coordination of training scheduling process
• Monitor and respond to training service ticket requests
• Support training team in box incoming requests
• Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content
• Participate in Upgrade and Merger and Acquisition projects
• Travel to training sites as required
• Serve as training resource for clinical and operations staff
• Prepare, manage and maintain training classroom(s)
• Performs additional duties as assigned
• Train other applications as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Must be 18yrs of age OR older
• 3+ years of Epic experience in a provider practice setting and / OR equivalent HER / provider practice related training experience
• 2+ years of training experience
• Successfully pass Epic Credentialing panel for assigned applications within 60 days of start
• Presentation skills
• Ability to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self-motivation, versatility, and flexibility
• Quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
• Experience with Computers and Windows based programs
• Proficient in Microsoft Office Suite and particularly in Team meetings
• Reliable mode of transportation
• Ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations as needed
• Ability to travel up to 10% of the time
• State issued valid drivers license is required
• Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Familiarity with Learning Management Systems
• Background in Instructional Design

Telecommuting Requirements:

• Reside within commutable distance to the office at 7600 Evergreen Way, Everett, 98203
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Self-starter with ability to take direction and come up with approaches and solutions
• Excellent multi-tasking skills
• Takes ownership of training processes with a focus on creating an enriched training experience
• Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels.
• Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
• Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or feeral laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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