This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ or Schaumburg, IL.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education Career advancement opportunities and so much more!
Develop and support integration solutions. This includes working through the full development life cycle including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. Must be able to learn technologies and business issues/resolutions quickly, make technical and business recommendations that fit customer needs, and work to deliver and support the appropriate solutions in a timely, professional manner. Must have extensive Epic implementation experience.
- Develop technical design documents for complex, bi-directional, and reverse interfaces. Develop templates to be used for additional integration
- Certify new vendors/products/functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements
- Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies
- Implement and document beta client interface projects, secondary development efforts, and test plans
- Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues
- Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers
- Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution
- Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.
- Support the setup of HUB interfaces being developed
- Comply with Quest Diagnostics’ mission, values and standards
Education Preferred:
- Degree (BS/BA) or comparable experience
Work Experience:
- 3-5 years Epic HL7 laboratory implementation experience
- 3-5years of experience in a laboratory customer connectivity role
Desirable Qualifications
- Ability to learn emerging technologies and eagerness to continuously increase and improve skill set
- 5 + years experience in Health Care industry and/or clinical information systems support
- Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics
- Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Quanum, Interfaces, and HL7
Other:
- Strong commitment to customer service through teamwork
- Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues
- A combination of Information Technology, Customer Service and Project Management skills, or equivalent training
- Excellent trouble shooting skills
- Proficient with interface support, general connectivity support and problem resolution procedures.
- Excellent verbal and written communication skills to interact with internal business partners and external clients
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 3-5 years Epic HL7 laboratory implementation experience
- 3-5 years of experience in a laboratory customer connectivity role
- Degree (BS/BA) or comparable experience
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
