Epic Patient Access Senior Manager

Requisition Number: 2354637
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Lead Patient Access operations across the western region (WA, OR, CA, and Mountain West), ensuring consistent, high-quality service delivery
• Oversee design, build, and maintenance of patient access technologies and workflows
• Partner with operational leaders to optimize workflows, drive best practices, and improve patient access outcomes
• Lead medium to large-scale technology initiatives, including system implementations, upgrades, and optimizations
• Plan and manage regional staffing capacity, ensuring efficient team performance and alignment to priorities
• Hire, coach, and develop team members; serve as a mentor and trusted advisor
• Provide guidance on system configuration, workflow design, and process improvements
• Analyze workflows and system performance to identify and implement improvement opportunities
• Translate business requirements into functional specifications; prioritize and deliver system enhancements
• Oversee incident management and ensure timely resolution of system and operational issues
• Build strong relationships with stakeholders and ensure clear communication from requirements through implementation

Organizational Expectations (Applies to All Responsibilities)

• Demonstrate professionalism, accountability, and respect in all interactions
• Collaborate effectively with team members, leadership, providers, and staff
• Apply Lean principles to improve workflows, reduce waste, and enhance customer satisfaction
• Follow written and verbal instructions while also working independently
• Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards
• Complete required compliance and regulatory training
• Participate in required job-related and regulatory training programs (e.g., OSHA, L&I)
• Maintain regular, reliable attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and 2 years resource management and/or large-scale project management.
• 2+ current Epic certifications in the following areas: Prelude, Cadence, Grand Central. Preferred Certifications are the following areas: MyChart, Resolute professional billing, Resolute Hospital Billing, HIM
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
• 7+ years of experience configuring and supporting Patient access workflows including HIM, registration, scheduling, insurance verification, referrals, MyChart workflows including digital strategies, authorization and facility structure.
• Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint

Preferred Qualifications:

• Revenue Cycle experience, MyChart and HIM certifications are preferred in addition to the certifications listed above.

• Certification in Service Management, Project Management, or Business Analysis is preferred

• Masters degree in Business Administration, Health Administration, Data Science or Healthcare preferred

Soft Skills:

• Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation.
• Must be courteous, responsive, timely, respectful, thorough and detail oriented
• Possesses excellent oral and written communication and problem-solving skills
• Has good time management skills and a demonstrated ability to prioritize tasks
• Has good time management skills and a demonstrated ability to prioritize tasks
• Ability to keep professional demeanor in stressful circumstances
• Ability to work independently and in team environments

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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