The Role
Support, configure, test, and maintain Epic Lumens/OpTime and related vendor enterprise clinical applications. Troubleshoot workflows, populate and maintain tables/databases, follow change/project management processes, lead low-to-moderate complexity projects, participate in on-call rotation, and travel to HonorHealth sites as needed while collaborating with stakeholders and vendors.
Summary Generated by Built In
Primary City/State:
Virtual - ArizonaCategory:
IT Systems AdministrationShift:
DayDepartment:
IT Applications and InformaticsEpic Lumens/OpTime certification Preferred
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
Under the direction of Leadership, the IT Applications Analyst is responsible to empower our community through the continuous development, deployment, and support of vendor proprietary enterprise application software. The Application Analyst supports software that is necessary to run clinical, financial, or business systems within a large integrated health system. This position works on the analysis of existing and proposed vendor supplied software functionality to determine if the software conforms to current health system workflow processes. The Application Analyst is a high performing individual who collaborates with business operations to understand and define system requirements to develop innovative solutions meeting the customers' needs.
The Application Analyst is responsible to understand and conform to HonorHealth's project and change management methodologies and may be responsible for leading low to moderate complexity projects leveraging this framework. In addition, this position requires an on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
The Application Analyst is responsible to understand and conform to HonorHealth's project and change management methodologies and may be responsible for leading low to moderate complexity projects leveraging this framework. In addition, this position requires an on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
ESSENTIAL FUNCTIONS
- Ability to troubleshoot low to moderate complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership. Contributes to technical and workflow root cause analysis.
Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system.
On an as needed basis, performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications with minimal assistance.
Design, Test, Implement and support files/systems within assigned products and scope with minimal supervision.
Populates tables and databases, for a domain with multiple owners, with some assistance from Vendor and Information Technology staff.
Collaborates in an integrated approach to eliminate the potential for a negative impact to our customers and patients.
Responsible for maintaining set standards of application system build and database maintenance.
Including updates to master files, profiles, dictionaries, and other databases. Assists with recommendations for standardized naming, numbering and security conventions. - Demonstrates excellent interpersonal, organizational and communication skills.
Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method.
Develops effective working relationships across HonorHealth and with vendor applications support personnel.
Demonstrates the ability to prioritize and manage individual workload with minimal assistance.
Collaborates effectively with team members to adjust priorities based on business needs.
Must be willing and able to travel to any/all HonorHealth and affiliated sites. - Assists with the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives.
May lead low to moderate complexity projects as assigned.
Understands and utilizes the IT Project Management toolset for the successful completion of initiatives. - Understands and follows established change management procedures for testing, documenting, and communicating system changes.
- Performs other duties as assigned.
Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values.
EDUCATION
- Associates or 2 years' work related experience Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field Required
- Bachelors Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field Preferred
EXPERIENCE
- 3 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems. Required
- 5 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems. Preferred
LICENSE AND CERTIFICATIONS
- Certification for assigned application should be obtained within designated timeframe per policy. Required
- Epic Certification - Certificate, Training and/or certification in assigned application. Certification or licensure for clinical, revenue cycle, or business unit that primary application supports. Epic certification as applicable for assigned team. Preferred
We're all in for your career.
Skills Required
- Associates degree or 2 years related experience in Healthcare, Business, Information Systems, Computer Science, or related field
- Bachelor's degree in Healthcare, Business, Information Systems, Computer Science, or related field
- 3 years of healthcare, consulting, or IT related experience
- Certification for assigned application to be obtained within designated timeframe per policy
- Epic Lumens or Epic OpTime certification
- Epic application certification or Epic-related training/certification
- Ability to troubleshoot low to moderate complexity end-user issues and workflow problems
- Experience with vendor proprietary enterprise healthcare applications, including populating tables and maintaining databases
- Experience with change management and IT project management methodologies; ability to lead low-to-moderate complexity projects
- Strong interpersonal, organizational, and written/verbal communication skills
- Willingness and ability to travel to HonorHealth and affiliated sites
- Participation in on-call rotation for off-hour incidents, upgrades, patches, and project tasks
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The Company
What We Do
This practice is a dedicated team of electrophysiologists, physician assistants, nurses and technicians, who as a group, are committed to treating and caring for patients experiencing problems with their heart's rhythm and electrical signaling.
