Epic Interface (Bridges) - Analyst

Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Why Epic

The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care!

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Epic certification preferred; if not certified, must become Epic certified within 3 weeks of completing the mandatory Epic training sessions.

Must be available to travel for Epic training the week of 3/31/2025. 

Education and Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field is preferred.
• 2 - 3 years of experience working with Epic systems or similar EHR platforms preferably in interface analysis or a related field.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Epic Bridges Certification preferred.

Principal Duties and Responsibilities:

• Manage the entire implementation cycle of interfaces, web services, and industry-standard APIs (such as FHIR), including analysis, design, specification, implementation, go-live, and support.
• Work closely with application teams, subject matter experts, and third-party application experts to determine business needs, document requirements, and configure interfaces per the requirements. Partner with these groups to diagnose and resolve interface-related issues and support ongoing application projects as needed.
• Review, triage, and resolve day-to-day interface errors, including coordinating with technical teams, application teams, and third-party system representatives as necessary.
• Identify and advance risks associated with technical project tasks and third-party systems.
• Coordinate interface-specific tasks and activities like testing, build, cutover planning, and go-live by engaging subject matter experts, vendors, server and networking teams, Epic Client System Administrators, and interface engine developers.
• Work with interface engine developers to develop data-translation strategies to support the needs of Epic and third-party systems.
• Provide proactive support by monitoring live interfaces and collaborating with experts to resolve issues.
• Serving as the main point of contact for technical issues and general inquiries related to assigned applications
• Working in collaboration with Epic to implement new projects ﴾such as a new module﴿
• Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing issues
• Analyzing and communicating the impact of issues
• Triaging requests and determining the priority of issues
• Advancing end‐user problems to the appropriate level ﴾such as team lead﴿ when necessary
• Validating solutions are complete and appropriately implemented
• Building relationships with end users and providing consistent support through day‐to‐day communication
• Communicating problem status and solutions to end users

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Post End DateFeb 7, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.