Epic Healthy Planet Quality Consultant

Make a difference. Be happy. Grow your career.

The Role

A Nordic Consultant is more than just an Epic expert. Our analysts take ownership of their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and each organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience in Quality and Regulatory Programs at the federal, state, and local levels is a critical skill for this position; it is not required, but there must be a desire to learn, for it guides all we do. Knowledge and/or experience implementing Epic is required, and if you have clinical experience or have worked on an optimization project, that’s a plus. 

The Senior Consultant on our Quality team is an experienced healthcare IT expert that supports the design, build, and delivery of EHR solutions for Nordic clients by serving as a key liaison between client operational stakeholders and technical staff and possess the following attributes:

• Expert Translator – understands and explains technical concepts and products to clinical and quality users as well as clinical & quality workflows and knowledge to technical staff
• Customer Influencer – exhibits great customer-facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence
• Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users, and instills confidence in the client’s leadership
• Strategic Thinker – demonstrates curiosity and creativity while possessing big picture visions and the ability to break them down to smaller steps with decisive execution
• Startup Enterpriser – works at a fast pace with flexibility to shifting priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues

This position works under the direction of the Manager, Digital Health – Quality to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes.

Key Responsibilities

A Consultant provides consulting services to clients on EHR-related projects in an analyst, project management, project leadership, or advisory capacity.

• Provide quality and regulatory advisory services to ensure the client is successful in meeting requirement programs, incentive programs, and payor requirements
• Ensure alignment of quality and regulatory programs during workflow and technical discussions
• Perform Epic-related consulting and administrative computer services for Nordic clients
• Analyze clinical or operational workflows supported by the assigned products and their relationship to the technical environment based on regulatory requirements
• Collaborate with client stakeholders to manage internal client initiatives
• Gather detailed requirement specifications for client deliverables
• Design, build, configure, and implement assigned application technical workflows to support clinical and operational workflows
• Apply technical expertise to individual client systems build to identify, troubleshoot, and resolve problems
• Support clinical, revenue, or operational implementations for assigned applications, which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• Mentor client project teams as necessary in project and system build strategy
• Track and document risks and issues
• Analyze and document workflows
• Work closely with project leadership, including documentation and meeting facilitation
• Work directly with Epic end users to monitor workflows, provide documentation, and optimization suggestions
• Lead client-facing meetings regarding ongoing work-product coordination and project status
• Collaborate with internal leadership and EHR architects on solution design and delivery
• Enhance process and internal support documents, assist in the improvement of workflows and processes, and manage multiple projects simultaneously
• Participate in continuous learning opportunities to grow expertise
• Uphold and strengthen Nordic’s corporate culture
• May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with clients and Nordic co-workers

Skills and Experience

• Current Epic Certification in Ambulatory, Healthy Planet, Clinical Documentation, Bugsy, ASAP, OpTime, Beaker, or Orders
• Epic Regulatory Reporting and BestPractice Advisories Badge preferred, but not required
• At least 8 years of Epic build experience with clinical applications
• At least 3 years of Epic build experience to support quality and regulatory programs (i.e. UDS, MIPS/MACRA, Promoting Interoperability, eCQMs) preferred, but not required
• Clinical experience preferred, but not required
• Exceptional customer management and service skills
• Excellent communication skills, written and verbal
• Demonstrated ability to seek out, analyze, and solve novel problems
• Ability to organize with exceptional attention to detail
• Able to work independently and within a team environment
• Must demonstrate and embody Nordic’s maxims

Additional Details

• 100% remote position