By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.
This full-time position offers competitive pay, generous benefits and a supportive work environment.
The Informatics Specialist supports clinical operations through the optimization, troubleshooting, and ongoing improvement of Epic and related clinical technologies. This role partners with frontline clinicians, operational leaders, and technical teams to translate clinical needs into effective system and workflow solutions.
Schedule:
Monday - Friday; 8:00am - 4:30pm
Location:
Remote; in office presence requested for orientation and trainings at our Larkspur, CA office
By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.
Essential Duties & Responsibilities include (but are not limited to):
Clinical Workflow & System Optimization
- Analyze clinical and operational workflows and identify opportunities to improve efficiency, usability, documentation, and patient care.
- Translate clinical and operational needs into system requirements, workflow recommendations, and technology solutions.
- Partner with stakeholders to design and validate workflows that balance user needs, system capabilities, and regulatory requirements
Implementation & End-User Support
- Support initiatives from requirements gathering and testing through deployment and post-go-live optimization.
- Develop and execute workflow-based testing and participate in user acceptance testing.
- Provide hands-on and at-the-elbow support during go-lives, upgrades, and other high-impact initiatives.
Collaboration & Continuous Improvement
- Serve as a liaison between clinicians, operational leaders, and technical teams.
- Communicate technical concepts clearly to clinical and operational audiences.
- Participate in governance, prioritization, quality, compliance, and continuous improvement initiatives.
Training & On-Call Support
- Provide occasional Epic classroom training coverage and workflow education as needed.
- Participate in an after-hours on-call rotation for critical Epic or clinical application issues.
Education/Experience:
• 2+ years of experience supporting Epic or other clinical applications, clinical informatics, healthcare technology, or related healthcare systems and workflows.
• Experience collaborating with clinical, operational, and technical stakeholders.
Certificates, Licenses, Registrations:
- Current Epic certification in Dorothy and/or Comfort required. Candidates with current Epic Ambulatory certification may be considered in lieu of Dorothy/Comfort.
- 2+ years of experience supporting Epic or other clinical applications, clinical informatics, healthcare technology, or related healthcare systems and workflows.
Pay Range:
$130K - $150K annually
By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.
Skills Required
- Bachelor's degree in Nursing, Healthcare, Information Systems, or a related field, or equivalent experience
- Three or more years of experience in clinical informatics, healthcare operations, or EHR support
- Experience with Epic systems
- Licensure as applicable if licensed healthcare professional
- Clinical background; Registered Nurse experience is highly desirable
- Experience in home health and/or hospice care
- Epic Rover experience
What We Do
By the Bay Health is a nonprofit organization providing compassionate hospice, palliative, pediatric, and skilled home healthcare services. Formerly known as Hospice by the Bay, the organization focuses on delivering high-quality end-of-life care and support for patients and their caregivers across the San Francisco Bay Area, aiming to be a premiere provider of comprehensive serious illness services.
