Epic Bridges Team Lead

Oversees a team of analysts that are responsible for the design, development, and maintenance of integration solutions including HL7, FHIR, and API based integrations within the Epic Bridges interface platform. This role ensures seamless data exchange between Epic and other clinical, financial, and administrative systems. The Epic Bridges Team Lead will oversee a team of analysts, collaborate with stakeholders, and ensure compliance with healthcare interoperability standards. The Epic Bridges Team Lead must possess a thorough understanding of medical terminology, technology and clinical workflows. As an assigned application and department liaison, this position will be responsible for troubleshooting, configuration and error resolution for new and existing integrations. This position involves working closely with application analysts and ITS management staff to manage the development and implementation of new features and functions. The Epic Bridges Team Lead partners with the clinical and financial application teams and helps to identify requirements, utilize available technologies, develop detailed interface and conversion specifications and recommend software solution options. For large scale projects, this role will take the lead in the development and implementation of new integrations, features or enhancements. Projects are likely to include identifying requirements, developing detailed interfaces, planning for system conversions and recommending software solution options. For other projects, this role will provide oversight and project management to a team of analysts.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Lead and mentor a team of Bridges analysts that provide the day to day support of the Epic Bridges application:

• Ensuring that support procedures are clearly documented and kept up to date
• Developing support practices that support high availability of systems while maximizing the capabilities of the system
• Providing on-call support if needed.
• Ability to identify, triage and resolve issues
• Performing routine system maintenance activities
• Maintaining good working relationship with vendors and vendor support personnel
• Conduct annual performance reviews and provide constructive career development feedback.
• Provide technical guidance to ensure high-quality integration solutions.
• Participate in Change Advisory Board (CAB) meetings to assess interface impacts.
• Oversee the resolution of Requests and Incident tickets, escalating issues when necessary.
• Monitor interface performance, troubleshoot failures, and optimize system efficiency.

Facilitates resolution of application issues, user concerns or production support issues in a proactive manner.

• Manage the relationship between technical teams and application/departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed.
• Act as the primary escalation point for complex integration issues, ensuring timely resolution.
• Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement.
• Coordinate the development of systems or manual workarounds in the various business areas.
• Present solutions to ITS management and document issue resolution.
• Provide ongoing communication until resolution is reached

• Develop and maintain documentation for interfaces, workflows, and troubleshooting procedures.

Plans, manages and over-sees projects as the Team Lead, utilizing activities such as:

• Development of a project summary including identification of scope and objectives
• Management and status reporting tools
• Requirements definition (functional and/or technical)
• System testing/quality assurance
• Implementation
• Post-implementation/on-going support
• Project administrative activities
• Documentation
• Ensure compliance with industry interoperability standards (HL7, FHIR, CDA, X12) and regulatory requirements (HIPAA, HITECH).
• Partner with clinical, technical, and business stakeholders to understand integration needs and deliver scalable solutions.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

  Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree in computer science or equivalent work experience preferred.

5+ years of experience in Epic Bridges integration, with at least 2 years in a leadership or senior analyst role. Experience with interface engines, Epic Chronicles, Cache/IRIS, and SQL databases. Demonstrates management ability. Demonstrates analytical, problem-solving and conceptual skills. Strong software and application knowledge required, with base knowledge of relevant technologies preferred. Excellent verbal and written communication skills.

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):

N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):

Epic Bridges Certification required. 

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):

Epic Interconnect and FHIR Certification.

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”):

• Working knowledge of HIPAA regulations, EHR system architecture, and integration workflows.
• Strong understanding of Epic Bridges interfaces, HL7, FHIR, APIs, and healthcare interoperability standards.
• Capable of supervising all aspects of day-to-day operations and support.
• Solid understanding of business environment and operations.
•  Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues; able to independently and/or collaboratively bring problems to complete resolution.
• Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records.
• Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential
• Negotiate and acquire resources as necessary to appropriately implement projects. Assure work assignments for team are completed in accordance with an established project timeline.
• Ability to manage multiple projects, prioritize tasks, and ensure timely completion of deliverables.
• Proficiency in technical documentation, testing strategies, and interface validation techniques.

Equal Opportunity Employer/Disabled/Veterans