Hi. We’re Hummingbird.
We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
Summary
The Epic expert who can walk into any room—with a client, with Epic, with a cross-functional team—and earn trust the moment you speak.At Hummingbird, we work at the intersection of healthcare operations and Epic technology. As an Epic Architect, you’ll be the go-to technical authority on our Service Delivery team—the person who doesn’t just know how Epic works but understands why it’s designed the way it is and how to bend it toward better outcomes for our clients.
Your day is a mix of deep technical work and high-stakes collaboration. You might spend the morning troubleshooting a tricky Cadence configuration, the afternoon in a joint session with a client and Epic’s team, and the end of the day building a reusable framework so the next engagement goes smoother. You’re as comfortable in the build as you are in the boardroom—and you genuinely enjoy both.
This is a senior individual contributor role. You lead through expertise, not headcount. You design frameworks that other teams adopt, you coach through ambiguity, and you bring a calm, confident presence that helps clients trust us as an extension of their team.
Responsibilities
What You’ll Do
Own Epic architecture across engagements—designing, configuring, and refining workflows primarily in Cadence, Prelude, and MyChart, with depth in the ambulatory and clinical side of the platform.
Show up in joint meetings with clients and Epic as a confident, credible voice—the kind of person who listens carefully, speaks up at the right moment, and earns the room.
Build scalable delivery frameworks and reusable methodologies that improve how our teams execute across clients—not just for one engagement, but for all of them.
Dig into the hard stuff—complex configurations, edge cases, things that don’t have obvious answers—and figure it out.
Partner with operations and patient access teams to understand workflows from the ground up, ensuring training happens, adoption sticks, and results get tracked.
Identify and drive improvements in telephony and call center integrations especially where Epic and operations intersect.
Translate complex technical tradeoffs into clear recommendations for client stakeholders and senior internal leaders.
Audit existing workflows and standards, identify gaps, and build improvement plans with clear adoption paths.
Contribute to business development by advising on scope and aligning commitments with what we can deliver.
Experiment with automation and technology-enabled processes to improve consistency and efficiency across workflows.
The Details
Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.
Work Location: Remote. You must work from a location within the United States with consistent internet service.
Work Type: Full-time
Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more
Travel: Travel will vary based on customer commitments, but you should expect up to at least 1 trip a month for customer or internal obligations.
Compensation: Expected range is $158,000 - $205,000. New hires usually start between $158,000 – $190,000, depending on experience and internal equity.
What You’ll Bring
8–10+ years of advanced impact in service delivery, Epic implementation, or healthcare IT consulting—with a track record of multi-team influence and outcomes.
Active Epic certifications in Cadence, Prelude, and MyChart—this is a firm requirement. Additional certifications (Ambulatory, Referrals, Hello World, Cheers/Campaigns, Nurse Triage) are a plus.
Deep technical application expertise—the kind built through strong application management or advanced consulting work, not just implementation project support. Former Epic TS or AM background is a great fit.
Experience leading or guiding engagements with healthcare systems in a consulting or client services capacity.
Proven ability to build reusable frameworks and standards that other teams adopt—not just solve for the engagement in front of you.
Strong systems thinking: you anticipate downstream impacts, document tradeoffs, and build adoption paths others can follow.
Comfort partnering with operations and patient access teams—understanding how work flows on the ground, not just in the system.
Excellent written and verbal communication across technical and executive audiences. You translate complexity without losing the details.
A calm, even-keeled presence—you don’t get rattled in high-stakes client situations, and people feel steadier around you.
Nice to Have
Experience with telephony integrations and call center platforms, or similar tools that connect to Epic workflows.
Epic certifications in Ambulatory, Referrals, Nurse Triage, Hello World, or Cheers/Campaigns.
Experience in patient access operations consulting or leading multi-team initiatives end-to-end.
Background in start-up or fast-paced environments where you’ve had to build structure while moving quickly.
Required & Desired Skills
Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.
The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:
- Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
- Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
- Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.
Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to [email protected] to request accommodations and we’d be happy to chat.
Skills Required
- 8-10+ years in service delivery, Epic implementation, or healthcare IT consulting
- Active Epic certifications in Cadence, Prelude, and MyChart
- Deep technical application expertise (application management or advanced consulting)
- Experience leading or guiding engagements with healthcare systems in a consulting or client services capacity
- Proven ability to build reusable frameworks and standards adopted by teams
- Strong systems thinking and ability to document tradeoffs and adoption paths
- Comfort partnering with operations and patient access teams to understand workflows
- Excellent written and verbal communication across technical and executive audiences
- Calm, even-keeled presence in high-stakes client situations
- Must be legally authorized to work in the United States without sponsorship
- Work remotely from a location within the United States with consistent internet service
- Willingness to travel (approximately one trip per month)
- Experience with telephony integrations and call center platforms
- Additional Epic certifications (Ambulatory, Referrals, Nurse Triage, Hello World, Cheers/Campaigns)
- Experience in patient access operations consulting or leading multi-team initiatives end-to-end
- Background in startup or fast-paced environments
What We Do
Hummingbird Healthcare is a healthcare services company dedicated to transforming and elevating patient access. By managing patient access as a technology-enabled service, they partner with healthcare systems to improve the patient experience and stabilize costs, allowing providers to focus more on direct patient care while creating quality jobs within the industry.
