EPI iTeam Customer Engineer II

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Hiroshima,JPN, Hokuriku,JPN, Kamimashiki,JPN, Kitakami,JPN, Kumamoto,JPN, Kyoto,JPN, Nagasaki,JPN, Naka,JPN, Nishi Tokyo,JPN, Yokkaichi,JPN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Role Responsibilities: 

• Performs all standard service system startup activities Dock through Tier I unassisted.  Candidate will also assist it transition standard Tier II system qualifications at customer locations.  Completes quality repairs and troubleshooting activities during assigned system installations.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment.  Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.  Ability to diagnose and resolve technical problems.  Uses training and experience to identify some process, software, or hardware related system problems.
• Strives to perform BKM’s.  Uses knowledge management systems.  Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.  Assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety as a value.
• iTeam is a global system installation team responsibility and candidate will be required to travel to any global region to support installation activity which could be up to 80% travel thru out a given year. As Candidate grows and develops technical skill set with in iTeam, candidate will have to opportunity expand their Applied Material career in other areas.

Minimum Qualifications: 

• Completion of an Associate degree, military technical training, field service experience, or trade certification

• 1–2 years of work experience in customer/field service support, or a related technical field

• Ability to read and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics

• Familiarity with hand tools and their appropriate usage, including digital multimeters

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel, Word, and PowerPoint 

• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.

• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications: 

• 2–4 years of work experience in customer/field service support, or a related technical field

Physical Requirements: 
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.  Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 75% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.