We regret to inform you that we are unable to provide visa sponsorship for this position.
In addition, we are not accepting Corp. to Corp. candidates or working with Recruitment Agencies at this time.
Thank you.
For now, our team is on a hybrid work-from-home model. This position will report to our Norcross, Georgia office on Tuesdays and Thursdays. As such, we are only able to consider candidates local to the Metro Atlanta Area.
USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
USAN is seeking an enthusiastic Software Engineer to join our core Software Development team. As a team member, you would be primarily responsible for implementing / developing custom hosted IVR solutions, working with backend SQL and web-based applications as required. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will have the opportunity to work in a diverse environment for the country’s best IVR development shop.
Duties
- Translate customer requirements in the form of Visio call flow, into application code
- Collaborate with Business Analyst and Quality Assurance team members
- Perform problem resolution for existing applications
- Make informed design and development decisions
- Collect, analyze, and summarize development and service issues for feedback to senior management
- Stay up-to-date on technology trends and best-practices
Basic Qualifications
- Bachelor’s degree in Computer Science
- Excellent programming skills as demonstrated by some college level coursework or work experience
- Excellent communication skills
- Team oriented and self-motivated
- The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
- Experience with Visual Studio, VSCode, or similar IDEs.
- Hybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays
Preferred Qualifications
- A firm understanding of programming languages such as C#, C++, or Java
- Experience with ASP.NET web technologies
- Experience working with HTML5 and Javascript
- Experience using or programming Linux
- Some experience with IVR applications
Job Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
Top Skills
What We Do
USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience. With over 30 years of contact center expertise, we bring a wealth of knowledge to deliver innovative, secure solutions designed for robust, omnichannel customer interactions. Our commitment is to empower your enterprise with tools and insights to foster deeper customer relationships and drive exceptional service delivery. From strategic consulting to technology offerings to managed services, we're dedicated to guiding you through every stage of the CX journey, ensuring your solutions are as dynamic and forward-thinking as your customers demand
