Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.
WHAT YOU WILL BE DOING- Accepting incoming calls from all clients
- Making outbound calls to clients
- Responding to emails from clients
- Working various reports as assigned
- Aiding and overseeing our sub-servicer
- Cross-training to learn other areas of our Servicing team
Must Have Qualifications:
- 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
- Excellent customer service and communication skills
- Strong analytical skills
- Proficiency in Excel, including vlookups, formulas and PivotTables
- Proficiency in MS Office
- Self-motivated with a strong work ethic
- Comfortable in a fast-moving environment
- Ability to multitask and adapt
- Positive attitude and willingness to learn
- High school diploma or equivalent
- Onsite, full-time attendance
Nice to Have Qualifications:
- 1+ years experience in mortgage servicing
- Bilingual in English and Spanish
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
Skills Required
- At least 1 year of customer service experience handling a high volume of calls or at least 1 year of mortgage industry experience
- Excellent customer service and communication skills
- Strong analytical skills
- Proficiency in Excel, including VLOOKUPs, formulas, and PivotTables
- Proficiency in Microsoft Office
- Self-motivated with a strong work ethic
- Comfort working in a fast-moving environment
- Ability to multitask and adapt
- Positive attitude and willingness to learn
- High school diploma or equivalent
- On-site, full-time attendance
- At least 1 year of mortgage servicing experience
- Bilingual English and Spanish
United Wholesale Mortgage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Wholesale Mortgage and has not been reviewed or approved by United Wholesale Mortgage.
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Healthcare Strength — Health coverage is characterized as strong, with comprehensive insurance options highlighted positively across roles. On top of core medical, dental, and vision, offerings are presented as robust and well-regarded.
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Wellbeing & Lifestyle Benefits — Extensive on-site amenities—such as a free fitness center, urgent/primary care, physical therapy, chiropractic and massage services, yoga, and broad campus conveniences—stand out as a signature strength. These services expand everyday support and accessibility during the workday.
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Leave & Time Off Breadth — Paid time off is a defined part of the package and is available from the first year. Additional programs like paid volunteer time and a paid sabbatical extend the overall leave offering.
United Wholesale Mortgage Insights
What We Do
At UWM, we’re dedicated to making dreams come true for our team members, our broker partners and homebuyers nationwide — an approach that’s led us to become the #1 mortgage lender in America and sustain a decorated, award-winning culture. We’re constantly searching for curious and creative minds, from entry level to seasoned veterans, and will embrace your expertise, enable you to learn new skills and offer continuous improvement opportunities to help plant the seeds for your career and take you to the next level. And we help support our team members with a welcoming environment they can call home. Our one-of-a-kind campus features perks and benefits focused on making your life and time at the office more convenient. We offer a free 24/7 on-site fitness center, multiple onsite food options, paid training, flexible start times, diversity programs, a primary care doctors office and so much more. When it’s combined with the opportunity to improve and advance, you’ll be well on your way to building a life and career of your making. Take the first step in your career at UWM. Apply today. All posts and information on this page are subject to change. Certain restrictions may apply. NMLS #3038 l Equal Housing Lender l nmlsconsumer.org
Why Work With Us
At UWM, people are at the core of everything we do. Bring your unique background, ideas and ambition and we'll give you the power to achieve your dreams and positively impact the lives of others within and beyond the walls of our one-of-a-kind campus. Move fast here. Make friends here. Work hard here. Be YOU here.
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