The Role
Provide onboarding and day-to-day support for employer clients on a job board platform: respond to inbound requests, troubleshoot postings, maintain data accuracy, compile reports, analyze usage trends, support sales outreach, and contribute to long-term product and growth initiatives.
Summary Generated by Built In
We’re looking for an Account Manager who thrives in a client-facing, cross-functional environment and is excited to support customers across both talent solutions and marketing partnerships within commercial real estate.
This role begins with deep immersion into SelectLeaders, our industry-leading CRE job board, where you’ll build strong client management fundamentals, understand hiring challenges across the industry, and develop expertise in our platform and customer strategy. As you grow in the role, you’ll expand your portfolio to include Bisnow event and media clients within a dedicated geographic market, creating a unique opportunity to support customers across both hiring and brand visibility initiatives.
This is an ideal role for someone who enjoys relationship management, problem-solving, and being at the center of client success while working closely with sales, marketing, and production teams. The position is based in the NYC area. It follows a hybrid schedule: three days in-office at 123 William Street.
SelectLeaders Overview:
SelectLeaders, a BISNOW company, is the #1 job platform and professional development destination for the Real Estate industry. Our mission is to connect industry-leading employers with their most valuable asset — people — while empowering top-tier talent to advance their commercial real estate careers.
Our competitive edge lies in a powerful, continuously expanding network of leading professional real estate organizations. For nearly 20 years, we’ve cultivated relationships that now span professionals who control or influence over 90% of the U.S. commercial real estate market.
KEY RESPONSIBILITIES
- Client Onboarding & Support
- Assist with onboarding new clients, ensuring they are set up successfully on the platform.
- Provide day-to-day support to clients, answering questions and resolving issues in a timely manner.
- Help troubleshoot job postings, account access, and general platform questions.
- Ensure a positive and responsive client experience across all touchpoints.
- Inbound Requests & Communication
- Monitor and respond to inbound emails, support tickets, and website chatbot inquiries.
- Route requests appropriately and follow through to resolution.
- Maintain clear documentation of client interactions.
- Job Board Operations & Technical Support
- Support ongoing maintenance of job postings and employer accounts.
- Identify, resolve, escalate technical issues or bugs to the appropriate team.
- Help ensure data accuracy across the platform.
- Data, Reporting & Insights
- Assist with compiling reports on client activity, job performance, and usage trends.
- Analyze data to identify customer patterns and opportunities for improvement.
- Support leadership with insights that inform product and growth strategy.
- Customer Trends & Strategic Support
- Observe client feedback and recurring questions to help identify product or process improvements.
- Contribute ideas to enhance client experience, candidate flow, and audience development.
- Assist with projects related to long-term job board strategy and growth initiatives.
- Sales & Account Support
- Support the Enterprise Account Executive with research, proposal preparation, and follow-up.
- Help manage client requests and ensure timely responses.
- Assist in preparing materials for client meetings and renewals.
Bisnow Responsibilities and Job Duties:
- Work with a positive, cross-functional team on an everyday basis to make certain each piece of inventory that a client purchases is delivered seamlessly.
- Flawless execution of each sale to ensure client expectations are met, and as frequently as possible, exceeded.
- Work with our Bisnow Sales Executives AND Client Success Managers to become the all-important point of contact for all event sponsorship clients.
- Monitor and care for all post-sale client deliverables: obtaining all necessary digital/event page collateral (eg. photo, bio, logo, ad creative etc.)
- Own client preparation/sponsor experience leading up to each event: confirming sponsor attendee list, providing event set up instructions, gathering shipping details, etc.
- Own client preparation/sponsor experience leading up to each ad/content campaign: run dates, deadlines, ad specs.
- Communicate client needs with ad delivery team, event coordination team, sales team, production team and accounting.
- Follow up post events or digital ad placement to ensure an excellent experience.
- Analyze event feedback to ensure each topic is followed up on.
- Constantly innovate our digital and event series, bringing fresh ideas to the table to improve attendee & client experience.
- Provide feedback from clients to internal departments in an effort to improve Bisnow performance.
- Build lasting relationships with all clients that ultimately lead to continued account growth.
WHAT ARE WE LOOKING FOR?
- Curiosity about technology, marketplaces, or online platforms. Exposure to technology tools, customer support platforms, or data analysis nice to have.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Interest in partnering with commercial real estate clients within technology, recruiting, and SaaS environments. Demonstrates a customer-first approach and a strong learning mindset.
- Comfort working with data in spreadsheets and systems.
- Natural curiosity for technology, marketplaces, and digital platforms. Experience with technical tools, customer support software, or data analysis is beneficial.
- Ability to manage multiple tasks in a fast-paced environment.
Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so!
Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can’t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.
Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Bisnow's sponsorship to continue to work legally in the United States.
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The Company
What We Do
Our mission is to inform, connect and advance the commercial real estate community to do more business. We aspire to be the most data-driven and humanizing digital media, live events and intelligence platform in the galaxy — and through this effort, drive the industry to greater heights.
Bisnow hosts 340+ events a year that are attended by over 70,000 people, 2,000 sponsors and hundreds of speakers. We also publish newsletters and morning briefs that reach almost three quarters of a million executives.
