Challenger Limited is an ASX-listed investment management firm managing $131 billion in assets (as at 31 December 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.
We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
Step into a career in Financial Services
Looking for a fresh start or your first big opportunity? Whether you’ve worked in hospitality, retail, admin or something entirely different, this could be the beginning of a rewarding new chapter.
We’re offering a 12-month contract in our Customer Contact Centre team — a supportive, people-first environment that’s helped many others take their first step into financial services. With recent hires coming from cafes, shops, call centres and community roles, we know that great customer service skills come in many forms.
This is your chance to build confidence, learn new skills, and create real impact for customers navigating their financial future.
What you’ll be doing:
Speaking with customers via phone, email and chat — offering clear, caring and practical support
Helping people understand their accounts and solve problems
Processing requests and admin tasks with accuracy and care
Learning systems, policies and processes so you can handle or escalate customer queries
Being part of a friendly team that supports each other and strives to improve every day
What we’re looking for:
You don’t need financial services experience — we’re more interested in your attitude and approach. We’d love to hear from you if you:
Communicate clearly and confidently (especially over the phone)
Stay calm under pressure and juggle tasks well
Love solving problems and making things easier for others
Are curious, eager to learn, and ask thoughtful questions
Have some customer service, admin, or contact centre experience
What you’ll get:
A structured onboarding program and mentorship from a caring team
Hybrid working — after training, typically 3 days in our Sydney CBD office, 2 from home
A genuine foot in the door to financial services — opening pathways to advice, client services, operations and more
Extra points if you have:
Contact centre or phone-based experience
Studied finance or hold an RG146 — but not essential
Experience in superannuation or retirement products
No finance background? No problem.
This is a great opportunity to pivot, relaunch or kick off your career in an industry that makes a real difference in people’s lives.
Ready to take the leap? We’d love to hear from you.
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Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.
We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.
Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.
Job type:
Max Term (Fixed Term)Posting Close Date :
13/09/2025Similar Jobs
What We Do
Challenger Life is Australia’s largest provider of annuities and provides regular income to thousands of customers. We’re a multi-award-winning Life Company and have $23 billion in assets under management (as at 30 June 2023). Challenger is focused on providing customers with financial security for retirement. We do this by offering investment strategies that exhibit consistently superior performance, and by helping customers in retirement with safe and reliable income streams. As Australia’s largest annuity provider, we provide regular income payments to thousands of Australian retirees. Our lifetime annuities protect retirees from the risk of running out of money late in life. The regular retirement incomes we pay are backed by a high-quality investment portfolio, including fixed income and commercial property investments. These investments generate regular and predictable investment income, which we use to fund retirement incomes paid to our customers. For our social media disclaimer statement, visit: http://www.challenger.com.au/Disclaimer
