ENTERTAINMENT SUPPORT SERVICES

General Summary of Job Duties

The Entertainment – Support Services position provides hands-on operational and logistical support for entertainment, special events, and marketing activities. This role assists with event setup, breakdown, equipment handling, and day-of operations under the direction of the Entertainment & Events Manager. The position requires physical stamina, attention to detail, teamwork, and the ability to work effectively in a fast-paced environment while adhering to established safety standards and procedures.

Principle Responsibilities and Duties

• Must have the ability to pay attention to detail and have strong interpersonal negotiating skills to handle clients, employees, and inter-departmental relationships.   
• Must be able to stand or sit for prolonged periods of time, have the ability to bend from the waist, reach overhead, twist, kneel, stoop, lift up to 70 lbs. without restriction. 
• Must have the ability to maintain physical stamina and proper mental attitude while working under pressure. 
• Must be able to work in a fast-paced environment and be exposed to environmental factors such as frequent warm or cold temperatures, cigarette smoke, or dust.
• Meet with and organize the logistics of all departments involved within the event.
• Maintain a high level of communication between all necessary departments and vendors to ensure a smooth flow from initial production meeting to final load out for all clients, in-house or commercial.
• Responsible for event equipment/decor requirements, including sub rentals, quality control, delivery, pick-up, inventory control, repairs, and maintenance.
• Assist with event set-ups, strikes, and load-in/load-out activities to ensure timelines are met.
• Support coordination efforts by communicating with internal departments and outside vendors as directed.
• Follow instructions to meet deadlines and operational requirements for each event.
• Provide hands-on support for weekly Marketing giveaways, including setup, staging, breakdown, and assisting guests as assigned.
• Provide knowledgeable support in labor and equipment.
• It is the responsibility of the Entertainment - Support Services to work under the supervision of the Entertainment & Events Manager.  Must be solution driven and a good problem solver. Must have a working knowledge of weights and measurements as well as evacuations and fire extinguishing.
• Must be knowledgeable in chemical mixing and M.S.D.S. rules.
• This position will implement all set-up needs. While on duty the Entertainment - Support Services will be responsible for maintaining the integrity of the Pavilion infrastructure, while other vendors load in and load out.
• Must be able to work flexible hours.
• All duties are to be performed in accordance with departmental and Silverton Casino Hotel policies, practices, and procedure
• Other duties as assigned. 

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards. 
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect. 
• Collaboration:   Celebrate Diverse ideas, thoughts and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too.
• Excellence:       Be Amazing!

Skills, Education & Other Requirements

• 21+ years of age, proof of eligibility to work in the United States, Valid Gaming, Sheriff Card, a High School Diploma or equivalent, ability to communicate English both in verbal and written form.  
• Must have the ability to work a varied schedule, including long days, nights, weekends and holidays.  
• Must maintain a neat, well-groomed appearance and be willing to adhere to Silverton Casino policy and procedure. 

• Identification that establishes identity 
• Identification that establishes the right to work in the United States