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The Role
The Entertainment Operations Administrator manages entertainment programming, tracks data, resolves guest issues, and coordinates with the Cruise Director on events and budget management.
Summary Generated by Built In
By applying to this position, your application will be submitted to Carnival Singapore, one of Princess Cruises official Hiring Partners based in Singapore. A recruiter from Carnival Singapore will contact you soon if your qualifications align with our requirements for this position.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
- The Entertainment Operations Administrator is responsible for managing the entertainment business and programming operations for the shipboard entertainment department, ensuring effective communication, planning, financials, and data tracking for the success of the operation and guest experience. They provide accurate and prompt data tracking, guiding the Cruise Director and team on key focus areas for continued success.
- The Entertainment Operations Administrator understands and supports overall guest flow and programming needs, reviewing guest comments and Net Promoter Scores from guest survey reports. They support the department in monitoring and resolving issues affecting the entertainment product and guests' cruise experience. They use location data within Ocean Intelligence to monitor guest flow and behavior, creating a customized schedule of entertainment for the arc of the guest experience.
- The Entertainment Operations Administrator coordinates with the Cruise Director to execute administrative duties accurately and efficiently, managing inventory ordering, tracking, and receiving, and supporting administration for the Enrichment program, Clergy, Guest Entertainers, and other visitors. They create, manage, and update meeting agendas, minutes, and distribution of information for the Cruise Director and Management.
- The Entertainment Operations Administrator also assists the Cruise Director in planning for key milestones and events, including dry dock, liaison with vendors, PR, and group scheduling. They understand and monitor the Entertainment budget and all budget-related requests, and help identify cost-saving opportunities without adversely affecting product standards.
Skills, Knowledge & Expertise
- Candidates for the role of Entertainment Operations Administrator must demonstrate an understanding of the entertainment business and programming operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same.
- Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for administering an engaging and high-quality activity program, with a commitment to support overall guest flow and programming needs. Furthermore, they must be able to create a customized schedule of entertainment for the arc of the guest experience.
- The candidate must possess solid administrative, planning, financial, and data tracking skills.
- A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
- Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.
- Fluent English and Japanese language skills, both verbal and written.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable single cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.
Skills Required
- Fluent English and Japanese language skills, both verbal and written
- Strong administrative, planning, financial, and data tracking skills
- Understanding of entertainment business and operations
- Ability to create engaging activity programs
- Video presentation showcasing communication skills
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The Company
What We Do
Princess Cruises is a world-renowned cruise line that began in 1965 with a single ship sailing to Mexico and has grown to connect guests to over 345 destinations across seven continents, delivering dream vacations with personalized service.
