RESPONSIBILITIES
- Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
- Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
- Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
- Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
- Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
- Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, driving immediate resolution to any deviation from standard
- Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
- Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
- Executes best practice venue opening and closing and demonstrates excellent cash handling skills
- Takes initiative, seeing what needs to be done and working with the Entertainment Management Team to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance
- Other duties, as assigned
POSITION REQUIREMENTS
- Highly organized with strong verbal and written communication skills and attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into our operation
- A positive, joyful, upbeat and energetic attitude – leading by example
OTHER DESIRABLE SKILLS & EXPERIENCE
- 1+ years experience working as a leader/manager in high-volume entertainment or food & beverage business
- Relevant Education: B.S. in Hospitality Management, or other related degree
- CPR/AED/First Aid Certified
WORKING CONDITIONS
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
- Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Ability to work well under pressure in a fast paced, ever changing work environment
- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now
Skills Required
- Highly organized with strong verbal and written communication skills and attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into operations
- Positive, joyful, upbeat and energetic attitude; leads by example
- Ability to work a flexible schedule including days, nights, weekends, holidays and respond to emergencies
- Able to work eight hour-plus shifts and stand, sit, squat, or walk for extended periods
- Able to lift and carry up to 50 pounds
- 1+ years experience working as a leader/manager in high-volume entertainment or food & beverage business
- B.S. in Hospitality Management or related degree
- CPR/AED/First Aid Certification
What We Do
Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion. Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.
