Entertainment General Manager

RESPONSIBILITIES

• Demonstrates complete ownership of the entertainment business including total responsibility for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Prioritizes guest experience, allocating resources and bringing wise and timely suggestions to the Director of Operations.
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking and methodologies in the team.
• Ensures the entertainment team is optimally staffed through scheduling with individuals that embody Level99’s cultural values by continuously and actively recruiting, hiring, and training new talent, ensuring a succession plan is in place for each key role.
• Demonstrates wise and perceptive people performance management skills with high emotional intelligence and the ability to identify talent and develop supervisors, assistant managers and other hourly team members to rise to their full potential, giving timely, honest, ongoing coaching and feedback through one on ones and performance appraisals.   
• Displays skill in navigating hard conversations and shows grace, maturity, and decisiveness in progressive discipline of team members who demonstrate inability to adhere to company policy or job duties.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as driving immediate resolution to any deviation from standard.
• Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies.
• Leads all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information and skillfully guiding the team to optimal performance.
• Ensures entertainment labor and controllable costs stay consistently within guidelines set by the company.
• Manages entertainment administrative requirements including sales forecasting, scheduling, inventory, cash handling, purchasing/ordering, safety & sanitation, payroll/HR documentation, and POS/financial reporting to ensure accurate and timely reporting of operational and fiscal results.
• Takes initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals, in continual pursuit of improvement of our guest experience and venue performance along with the Director of Operations.
• Other duties, as assigned

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read 
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Able to work with all management teams to ensure optimal communication
• Ability to work well under pressure in a fast paced, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent  Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
• Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence
• A reliable car, current driver's license

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 5 years’ experience working as a manager of people in a high-volume entertainment and/or food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree 
• Previous General Manager experience
• Experience with new openings for hotels, restaurants, or entertainment establishments