Enterprise Training - Advisor I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As a Training Advisor for Restaurant Solutions, you will design, deliver and evaluate learning programs that build restaurant industry knowledge and solution-based selling skills. You will work with Sales Leadership, Product Management, Restaurant Solutions, Sales Enablement and subject matter experts to align training with business priorities. Your work helps sales professionals position Clover from Fiserv and related restaurant solutions to address operational needs.

What you'll do:

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.

• Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.

• Develop training content that explains restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.

• Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.

• Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.

• Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.

• Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in learning and development, training, sales enablement or a related function.

• 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry.

• 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats.

• 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments.

• 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives.

• 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training.

• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions.

• Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows.

• Experience developing sales certification programs or competency frameworks.

• Formal facilitation certification from an accredited training organization.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Travel:

This role requires travel (up to 50%).

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.