Enterprise Support Specialist

As an Enterprise Support Specialist, you will play a crucial role in supporting our partners’ Vendor Management Systems (VMS). Your primary responsibilities will include worker assignment, timesheet creation, and billing processes to ensure the efficient and effective management of temporary workers supplied to our partners. You will be an integral part of our Partner Relations team, working collaboratively to maintain a seamless workforce management system.

Key Responsibilities

Worker Assignment:

• Collaborate with the Enterprise Ops -US team to understand the partner’s workforce needs and VMS requirements
• Accessing both internal systems and external partner systems to gather pertinent information and data used to assign workers to specific VMS job order
• Ensure accurate and timely worker placements by partner requirements

Timesheet Creation:

• Generate and maintain timesheets for temporary workers either via CSV upload or manually input directly into partner’s VMS
• Verify and reconcile timesheet data to ensure accuracy
• Address any discrepancies or issues related to timesheets promptly.

Billing Process:

• Assist in the billing process by providing accurate payment information to the finance department
• Track and document billing information to facilitate accurate invoicing.
• Address partner inquiries related to billing and resolve any discrepancies.

Quality Assurance:

• Ensure that all data entered into the VMS system is accurate and up to date.
• Implement quality control measures to prevent errors and improve data integrity.
• Participate in regular audits and checks to ensure compliance with partner agreements.

Dispute Handling:

• Serve as the primary point of contact for resolving partner disputes.
• Investigate disputes thoroughly and collaborate with stakeholders for resolution.

Stakeholder Management:

• Establish and maintain positive relationships with vendor partners, and internal stakeholders.
• Understand stakeholder needs and ensure alignment with VMS processes.

Cross-Functional Coordination:

• Collaborate with cross-functional teams to optimize VMS processes and address business needs.
• Communicate effectively with team members for alignment and timely execution of tasks.
• Provide timely updates and reports to internal teams and partners as needed.
• Raise discrepancies, and questions proactively to run the process smoothly

Skills:

1. Data Entry: Excellent data entry skills with a strong attention to detail.
2. Communication: Effective written and verbal communication skills.
3. Teamwork: Ability to collaborate effectively in a team environment.
4. Technical Proficiency: Proficiency in Microsoft Office applications, particularly moderate to advanced proficiency in Excel/Google Sheets. 
5. SQL Knowledge: Familiarity with SQL is advantageous.
6. Invoicing/Billing:  Experience in creating invoices, running weekly payroll

Competencies:

1. Attention to Detail: Ability to maintain accuracy and precision in data entry tasks.
2. Collaboration: Capacity to work cooperatively with colleagues to achieve common goals.
3. Problem-Solving: Aptitude for identifying and resolving issues efficiently.
4. Adaptability: Ability to adapt to changing requirements and priorities.
5. Learning Agility: Readiness to acquire new skills and knowledge, particularly related to workforce management and VMS systems.

Qualifications:

1. Bachelor's degree required
2. Minimum of 1 year of work experience, preferably in Business, Payroll, Revenue ops, VMS, invoicing
3. Basic understanding of workforce management and VMS systems is desirable.
4. Proficiency in Microsoft Office applications, especially Excel/Google Sheets.
5. SQL knowledge is a plus.

If you are a detail-oriented individual with a passion for supporting workforce management processes and have the desire to grow within a dynamic organization, we encourage you to apply for this Enterprise Support Specialist position. Join our team and be part of the essential processes that drive the success of our partner relationships.