Enterprise Support Specialist I
This role is an integral to the IT team providing software, network computer and printer support, training and troubleshooting. It assists employees with Enterprise Applications, including, but not limited to, the Electronic Medical Records System, Windows, and MS application as in MS Office.
Summer of Duties
•Manage helpdesk ticket queue for EMR and IT issues.
•Create documentation to be used by internal IT staff and end users.
•Acts as technology support to agency end users via phone, video and in person scenarios for
computers and phones.
•User access management; creating and managing user accounts.
•Trains users in startup, basic and advanced use of software programs including EMR databases
and Microsoft Office.
•Assists in evaluation and testing of software and planning for future needs.
•Performs other related duties as required to accomplish the objectives of the agency.
Compensation and Benefits
WCMHS provides a comprehensive benefits package including health, dental, vision, retirement, and a generous paid time off package including flexible holidays and 12 vacation days in year one.
The starting pay range for this position is $26.86 - $27.95 per hour.
Summary of Qualifications
•Associate's degree in computer science or college level coursework which includes fifteen
computer science credits and one year of IT Support experience or a combination of education
and experience.
•Excellent customer service skills and passionate about assisting and effectively establishing and
maintaining working relationships.
•Strong communication, training, organization, time management and troubleshooting skills and
the ability to communicate technical information to non-technical users, orally and in writing.
•Sufficient analytical skills to assess problems or unusual situations and develop solutions.
•Ability to independently perform all the duties of the position efficiently and effectively.
For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is "Where Hope and Support Come Together."
Skills Required
- Associate's degree in computer science, or college-level coursework including 15 computer science credits, or an equivalent combination of education and experience
- One year of IT support experience, unless substituted by an equivalent combination of education and experience
- Excellent customer service and relationship-building skills
- Strong communication, training, organization, time management, and troubleshooting skills
- Ability to communicate technical information to nontechnical users orally and in writing
- Sufficient analytical skills to assess problems and develop solutions
- Ability to independently perform job duties efficiently and effectively
What We Do
Washington County Mental Health Services is a non-profit, comprehensive Community Mental Health Agency serving the Washington County region of Vermont. Its mission is to advocate for the inclusion of all persons into the community and actively encourage self-determination, resilience, and recovery by serving individuals and families coping with mental health and developmental disability-related challenges through specialized treatment, support, and advocacy services.
