The Role
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are looking for a talented Enterprise Support Representative to join our team! You will support our Enterprise Account Directors by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met.
DEPARTMENT: Enterprise Support
LOCATION: Remote
WHAT YOU GET TO DO:
- You’ll be the main operational point of contact for customers throughout the lifecycle of a load
- Maintain a strong understanding of all operational processes and customer requirements; regularly update SOPs accordingly
- Proactively communicate with customers regarding shipment status and escalate when issues arise
- Collaborate cross-functionally to ensure On-Time Pickup (OTP) and On-Time Delivery (OTD) performance
- Manage Quote and Book tasks for your assigned subset of customers
- Assist in scheduling and rescheduling appointments as needed
- Conduct scorecard audits to align both internal and external performance metrics
- Relay customer feedback to the engineering team to help enhance core technology
- Process accessorial charges promptly and accurately
- Resolve RPM/FSC discrepancies to support accurate billing
REQUIRED QUALIFICATIONS:
- 1+ year of experience in a Logistics Brokerage environment, supporting U.S.-based customers
- Exceptional written and verbal communication skills, with the ability to interface effectively with both internal teams and external clients
- Familiarity with scheduling tasks; prior experience is a plus but not required
- Exposure to Quote & Book processes; prior hands-on experience is a plus but not required
- Demonstrates strong attention to detail and a proactive approach to daily tasks
- Possesses sharp analytical skills and a solution-oriented mindset
- Quick to assess situations and effectively resolve issues with minimal guidance
- Capable of multitasking and prioritizing in a fast-paced environment
- Maintains composure and professionalism under high-pressure or time-sensitive scenarios
- Operates with a high level of autonomy and accountability
- Naturally curious, continuously seeking to learn and improve processes
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
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The Company
What We Do
We are industry veterans and data-scientists using innovative technology to fearlessly reinvent the future of freight. As the ‘nerds of logistics’, we seek intelligence in data to solve deep-rooted inefficiencies in the industry. We give shippers, brokers and carriers access to our data connections (linking supply and demand) and suite of award-winning solutions to strike the perfect balance of cost and service. We’re creating a more efficient and environmentally responsible way to move more with less. For more information, please visit: https://loadsmart.com
