Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites. Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.
Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs. Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.
QualificationsMinimum Requirements:
- Minimum four-year university degree in a scientific field or equivalent experience.
- 5 to 7 years of laboratory instrumentation services support and/or consultative sales experience.
- Experience running customer driven projects. PMP certification is an advantage.
- Strong business acumen skills. MBA is an advantage.
- Strong English (spoken and written) and business level proficiency in local language where required.
Desired Skills / Knowledge:
Experience and Qualities
- Ability to understand customer needs and formulate/scope solutions to meet requirements.
- Demonstrated ability to work with customers to solve operational and business challenges.
- Customer first mindset, driven to help customers succeed
- Third party service provider relationship development and management skills/experience.
- Familiar with relevant industry regulatory requirements, both international and local (GxP, ISO, etc.)
People Skills
- Strong interpersonal skills, able to build effective working relationships with customers and business partners
- Effective communication skills, written and verbal, across all levels of organization .
- Effective customer relationship management experience and/or training.
- Effective cross functional collaboration skills.
- Creative problem solving ability, able to work with teams to meet broadly defined objectives.
- Demonstrated leadership capabilities
Situational
- Adaptable, ability to quickly assess situations and determine reasonable course of action
- Rigorous program and/or project management experience (PMP, PRINCE2 certifications are an advantage).
- Familiar with common problem solving methodologies (6-sigma, 5-why root cause analysis, Ishikawa diagramming, FMEA etc.)
Technical Experience
- Experience operating with/in laboratory settings is strong advantage
- High level of data literacy; able to process information, draw insight, and develop action plans.
- Proficient with Microsoft Office tools(Excel, Word, PowerPoint, Project)
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportTop Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
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