Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com
We are collaborating with a leading pharmaceutical company based in The Netherlands and are currently seeking a qualified individual for the crucial position as Enterprise Scheduling Coordinator at our vendor’s office in Haarlem. This role focuses on efficiently scheduling and coordinating Agilent engineers for on-site maintenance activities, while maintaining and updating a detailed service calendar to ensure the highest levels of customer satisfaction.
Please note that is a fully onsite position in Haarlem with no option to work in hybrid/remote model.
The main objectives of this position are to:
• Serve as the first point of contact for contract-related queries while representing Agilent Technologies with a strong commitment to customer satisfaction in a dynamic pharmaceutical environment.
• Effectively plan and schedule engineers for on-site maintenance activities.
• Manage and update service schedules, ensure timely and successful completion of maintenance tasks, and respond promptly to breakdown and repair requests.
• Work in partnership with customer(s) internal & third-party vendors.
• Effectively handle contractual response times, minimizing rescheduling and delivering services within satisfactory timelines.
• Build successful customer relationships, prioritizing customer requirements and keeping customers informed of any scheduling changes.
• Accurately track billable activities to ensure precise monthly invoicing for the customer.
Your Responsibilities will also include:
• Performing daily administrative tasks such as processing quotation requests, raising purchase orders, and reconciling costs.
• Responding to customer and vendor inquiries via phone and email.
• Managing customer assets and ensuring inventory records remain accurate.
• Monitoring performance metrics to ensure maintenance and repair requests are completed within agreed timelines.
• Creating and managing service orders while maintaining up-to-date information in the SAP CRM system.
• Contributing positively to the team environment by demonstrating ownership, collaboration, and a strong commitment to customer satisfaction.
- Fluency in English.
- Proficiency in Microsoft Office.
On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners over telephone and email. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills
We offer:An opportunity for you to make a significant impact in a world-class company and develop your skills
A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust
Career development opportunities in an international company
Competitive compensation and benefits package
Work-Life-Balance programs
Company pension scheme
Private health care
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & SupportTop Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
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