Enterprise Retention Specialist

Posted 6 Days Ago
Be an Early Applicant
Westlake, OH, USA
In-Office
40K-40K Annually
Entry level
Agency • Insurance • Financial Services
The Role
Handle inbound calls and outreach to leads from digital agents and corporate partners. Follow scripts and sales methodologies to convert personal-lines leads, drive revenue, and meet targeted goals. Work in a fast-paced call center environment, collaborate across teams, and maintain licensing and accuracy.
Summary Generated by Built In

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.
Job Summary

  • Goosehead Insurance is currently seeking an experienced, self-motivated, and driven Enterprise Sales Agent to join our team. As an Enterprise Sales Agent, you'll be responsible for working leads provided by our Digital Agent and Corporate Partners.

Principal Duties and Responsibilities

  • Agents will take inbound calls as well as reach out to leads provided to them internally through our proprietary technology. Your role is integral to our business and will ensure effective sales practices, sales growth, and increased revenue for the company.
  • A successful candidate will have experience in a call center and the personal lines industry along with expertise in the sales process and methodologies. This candidate will have the ability to balance a rigid schedule and learn a script. They must have the ability to work collaboratively with people in a high-stress, fast-paced environment.

Experience and Education

  • Passing the state licensing exam, once hired
  • Legally authorized to work the United States

Required Skills and Abilities

  • Excellent organizational and multitasking skills.
  • Strong written and verbal communication abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Attention to detail and commitment to accuracy.
  • Ability to collaborate effectively across teams.
  • Self-motivated and capable of working independently.
  • Industry experience and P&C licensed, preferred.

Compensation Summary

  • This position has a base salary of $40,000 with uncapped bonus opportunities.

Monthly Bonus:

  • Enterprise Sales Support Agents are eligible for monthly bonuses in addition to their core compensation.
  • Qualification for the monthly bonus is based on your targeted goals and will be paid at the end of the subsequent month. To receive a bonus, you must be employed by Goosehead on the date of payment. Bonuses are not guaranteed, and Goosehead retains sole discretion to determine the amount of any bonus.

Benefits Summary

  • High-quality voluntary health, vision, disability, life, and dental insurance programs
  • 401K Matching Plan.
  • Employee Stock Purchase Plan.
  • Paid holidays, vacation, and sick leave.
  • Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.
  • Financial Solution Program.

Equal Employment Opportunity:
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Skills Required

  • Passing the state licensing exam once hired
  • Legally authorized to work in the United States
  • Experience in a call center and the personal lines (P&C) insurance industry
  • Ability to follow scripts, balance a rigid schedule, and work in a high-stress, fast-paced environment
  • Excellent organizational and multitasking skills
  • Strong written and verbal communication abilities
  • Proficiency in CRM software
  • Proficiency in Microsoft Office Suite
  • Attention to detail and commitment to accuracy
  • Ability to collaborate effectively across teams
  • Self-motivated and capable of working independently
  • Industry experience and P&C license
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The Company
2,120 Employees
Year Founded: 2003

What We Do

Goosehead Insurance is an innovative independent personal lines insurance agency that distributes its products and services through corporate and franchise locations throughout the United States. Founded in 2003, the company focuses on providing extraordinary value by offering a broad choice of products and a world-class service experience, representing over 200 insurance companies that underwrite both personal and commercial lines.

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