Hybrid/Remote (up to ~30% travel)
Reports To: Chief Customer Officer (CCO)
About PracticeTek
Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go.
We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare.
PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly.
Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words—they’re how we live, work, and make an impact together.
At PracticeTek, you’ll get to:
Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here
As part of the TekTribe, you’ll enjoy:
Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
A workplace powered by innovation, collaboration, and energy every day
Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:
As an Enterprise Relationship Manager at PracticeTek, your primary focus will be building and growing relationships with our Optometry and Dental partners. You will serve as a trusted advisor to senior leaders, evangelize PracticeTek’s solutions, and drive adoption, expansion, and client satisfaction across large accounts.Key Responsibilities:
- Lead and deepen relationships with enterprise clients in optometry and dental verticals, especially with C-level and senior leadership.
- Drive regular business reviews to assess performance, address issues, and align on strategic goals.
- Develop and execute customized account plans to ensure retention, adoption, and growth.
- Proactively identify upsell and cross-sell opportunities to increase account revenue (targeting ~20-30% growth annually).
- Take ownership of renewals and ensure high renewal rates (95%+).
- Monitor and report on client health metrics (e.g., Net Promoter Score, usage/adoption KPIs), and use feedback/data to deliver value and show ROI.
- Be the voice of the customer internally — collaborate with product, marketing, support, and success teams to influence enhancements.
- Stay abreast of trends, regulations, and challenges in optometry and dental sectors; represent PracticeTek at industry events and in client forums.
Your unique talents are what make you shine. For this role, success looks like:
- Bachelor’s degree (Business, Healthcare Admin, or related).
- 5+ years of experience in enterprise account management, customer success, or strategic sales in healthcare or SaaS environments.
- Proven record managing large accounts (e.g. $1M+ ARR), especially in medical/dental/optometry verticals.
- Excellent communication, presentation, and relationship building with senior executives.
- Strong analytical skills: able to use data to drive strategy, demonstrate ROI, and influence outcomes.
- Comfortable with negotiating renewals, upsells, and expansions.
- Experience with EHR or lifecycle software in optometry or dental practices.
- Existing relationships or network in dental/optometry markets.
- Familiarity with CRM tools (e.g., Salesforce), analytics platforms.
- Certifications or training in sales/account management methodologies.
Ready to Join?
If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.
The Fine Print (That Really Matters)
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $85,000-$160,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
Top Skills
What We Do
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, and dermatology practices. Our solutions empower allied professionals to connect with their patients and grow their business. The result is better care, lower workloads for staff, and less overhead costs for providers — which means more resources for improving patient care.
PracticeTek invests in middle-market, retail-healthcare SaaS companies. Established by industry veterans with decades of experience at the helm of successful software enterprises, PracticeTek provides opportunities for entrepreneurs to accelerate their personal wealth, continue to run and grow their business, while collaborating with other like-minded entrepreneurs to continue their legacy and impact the future of healthcare. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for all.
