DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Enterprise Project Manager oversees customer support activities related to complex production projects at DCG ONE. This role requires strong communication, organization, and project management skills, along with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is comfortable learning and utilizing various software platforms, project management systems, and emerging technologies while exercising sound independent judgment and decision-making.
This position works closely with customers and internal teams to ensure projects are completed accurately, efficiently, and on schedule. Experience in project management, data entry, print production, or marketing agency environments is highly valued.
If you are detail-oriented, thrive in a collaborative environment, and enjoy managing complex projects from start to finish, we encourage you to apply today!
BENEFITS
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA
- 9 Paid Holidays
- Monthly Cookie Days!
RESPONSIBILITIES
- Exercise a high degree of discretion to successfully manage projects.
- Work closely with multiple internal departments to ensure that all stakeholders are informed about updates or changes to jobs in process.
- Gather project-specific information.
- Accurately translates specifications and scheduling into MIS systems.
- Complete all necessary sub-forms (proof requests, pre-flight forms, special instruction sheets, inventory forms, shipping requests, etc.) and distribute all necessary paperwork to the appropriate departments.
- Liaise between customer, sales, creative agency, project management, and production staff.
- Coordinate installation activity with customers and DCG ONE installation manager.
- Work with the Solution Support team to create and maintain any custom programs needed for specific accounts/projects.
- Manage multiple conflicting priorities.
- Maintain confidential or sensitive information.
- Maintain customer inventory.
QUALIFICATIONS
- At least three (3) years of experience in sales or project management.
- Three (3) to five (5) years of experience in print production or marketing agencies.
- Knowledge of print production.
- May be required to complete and pass a Public Trust Security Clearance
ESSENTIAL ABILITIES
- Project Management
- Excellent Customer Service Skills
- Problem Solving/Analysis
- Strong Computer Skills, including PCs and Microsoft Office software
- Excellent Written and Oral Communication Skills
- Multi-Tasking and Prioritizing Skills
- Detail-Oriented
- Dependable and Reliable
- Willingness to Cross-Train
- Initiative and Independence
- Collaboration and Teamwork
- Flexibility and Adaptability
PHYSICAL REQUIREMENTS
- Prolonged sitting and extensive data entry and typing
- Minimal lifting of office equipment and supplies
- May be required to frequently lift up to 20 lbs.
- Hand dexterity and strength
- Flexibility in work hours may be required
WORK ENVIRONMENT
This position is predominantly held in a clerical environment and may also work or access the production floor in an industrial warehouse setting.
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.
DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer
Skills Required
- At least three (3) years of experience in sales or project management
- Three (3) to five (5) years of experience in print production or marketing agencies
- Knowledge of print production
- May be required to complete and pass a Public Trust Security Clearance
- Strong computer skills, including PCs and Microsoft Office software
- Project management abilities and familiarity with project management/MIS systems
- Excellent customer service, written and oral communication skills
- Multi-tasking, prioritizing, problem solving, and attention to detail
- Ability to maintain confidential information and collaborate across teams
What We Do
DCG ONE (Direct Connect Group LLC) is a full-service creative experience agency that integrates strategy, design, print, and production to connect brands with audiences. They employ a holistic, audience-first approach to marketing, specializing in print production, web-based solutions, and integrated campaigns across digital and tangible touchpoints, including direct mail and fulfillment services.
