We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
The Enterprise Program Manager will be responsible for managing a medium-sized team that drives consistent and predictable services for national/MSP accounts. The individual in this role will manage functional client relationships and contribute to the retention and growth of key strategic accounts in partnership with the Account Director. This position requires a strong understanding of the MSP/staffing industry, HR Tech/VMS systems, exceptional account management skills, and the ability to develop strategic partnerships with clients and internal stakeholders.
Responsibilities & Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Responsible for ensuring the successful initial and long-term delivery of contracted services to MSP & national accounts
- Serve as the primary point of contact for fulfillment, site-level training, user adoption, and demand forecasting for our national and MSP accounts, managing.
- Drive overall account performance to support long-term revenue targets and expansion strategies in partnership with Account Director
- Monitor key delivery metrics such as fulfillment, agency scorecards, and worker quality making sure they meet or exceed established targets for the account
- Provides overall management direction and support to the MSP Success team including interviewing, hiring, performance reviews, and training.
- Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
- Ensure client satisfaction by understanding their needs, providing tailored solutions, and delivering exceptional service.
- Proactively address client concerns and work with internal teams to resolve issues promptly.
- Ensure client adoption by delivering continued ROI through tech adoption, new feature rollouts, and end-user training.
- Support development of strategic account plans and execute as needed.
- Collaborate with internal teams to create proposals, presentations, and contracts that align with client needs.
- Prepares and generates a variety of reports for management, staff, corporate, and other stakeholders such as overall account health, headcount demand, continuous improvement plans, tech utilization, etc.
- Must be available after hours and on weekends with an expectation of a dynamic national travel schedule (weekly/monthly) that can be up to 50%
- Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc.
- Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels.
- Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations.
- Working knowledge of Windows and Mac operating systems.
- Working knowledge of Android and Apple OS mobile operating platforms.
- Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally.
- Passionate about technology enablement and delivering exceptional user experiences.
- Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team.
- Strong organizational, time management, and prioritization abilities.
- Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients.
- $120,000 to $140,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about and you want to be a part of it.
Equal Opportunities and Accommodations Statement
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at [email protected].
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
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Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
