As an Enterprise Program Manager – Ireland, you will be responsible for supporting Agilent CrossLab’s customers’ needs within our Laboratory Enterprise Division (LED) product portfolio especially focusing on offering and implementing Laboratory Product Solutions (LPS) to the market.
This will involve collaborating with pre-sales to create sustainable delivery models, working with local delivery teams to build capabilities and liaising with the LED division to ensure Agilent are fully addressing the needs of the market with our products and services. You will be a subject matter expert within the LPS environment and will be self-motivated to continuously improve Agilent’s offerings to the market by providing “Trusted Answers” to our customers.
Your main responsibilities will include:
- Own country-level Enterprise and LED/LPS program success
- Develop business plans with Sales to grow enterprise accounts
- Implement large integrated Enterprise contract solutions
- Manage strategic customer relationships, retention and growth
- Drive customer-first service delivery and satisfaction
- Coordinate cross-functional teams, including Sales, Service Delivery, LED and local teams
- Build scalable tools, processes and delivery models for new customer sites
- Manage project plans, budgets, timelines, resources, risks and milestones
- Monitor account performance, gross margin and improvement actions
- Act as SME for LPS, lab productivity and enterprise service solutions
- Support global and regional strategic initiatives and new service products
- Report project progress, financial and customer updates to stakeholders
- Travel up to 10% as required to support supplier, customer, and internal business needs.
Skills and background:
- Advanced Account and relationship management experience
- Passionate and experienced customer service delivery management
- Project Management qualification or proven experience in managing enterprise-wide solution project deployment
- Strong understanding and experience working within Quality Control and Pharmaceutical GMP Environments
- Strong interpersonal and influencing skills
- Team building/development and cross-functional leadership skills
- Excellent verbal and written communication skills in local language and English with proven ability to communicate complex ideas clearly and easily
- Results oriented, leadership, client-facing, and diplomacy skills
- Demonstrated business acumen; ability to listen and understand client requirements
- Demonstrated ability to multitask and work on multiple projects concurrently
- Excellent understanding of both data analytics and interpretation of data
What We Offer
- Flexible work options, including remote working.
- Comprehensive onboarding and ongoing training and development opportunities.
- Competitive global benefits package including Stock Purchase Plan, Life Insurance, Pension, Healthcare, and paid holidays.
- A strong commitment to promoting a healthy work-life balance.
- A position within an international organization offering a dynamic working environment, exciting challenges, and opportunities for professional growth.
Application:
Applications will be reviewed continuously. Candidates should submit a CV and cover letter as soon as possible via the recruitment system. We look forward to hearing from you.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: 9-12 MonthsJob Function: Services & SupportSkills Required
- Advanced account and relationship management experience
- Experienced customer service delivery management
- Project Management qualification or proven experience managing enterprise-wide solution deployments
- Strong understanding and experience within Quality Control and Pharmaceutical GMP environments
- Strong interpersonal and influencing skills
- Team building, development, and cross-functional leadership skills
- Excellent verbal and written communication skills in local language and English
- Results oriented, client-facing, leadership, and diplomacy skills
- Demonstrated business acumen and ability to understand client requirements
- Ability to multitask and manage multiple projects concurrently
- Excellent understanding of data analytics and interpretation
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
