Freehand is building the future of enterprise operations—AI-native teams that replace traditional software and staff at the world’s largest brands. Our agentic platform automates complex spend management workflows for global leaders like Unilever, Apple, Cardinal Health, J&J, Dunkin’ and Meta. Weare now scaling our AI Teams for Spend Management—to autonomously manage the procure-to-pay lifecycle, including PO validation, contract compliance, invoice approvals, dispute resolution, and cross-border payments.
What You’ll Do
• Lead Fortune 100 enterprise customers through end-to-end platform migrations and implementations, managing complex multi-stakeholder programs with precision and composure.
• Serve as the primary strategic point of contact for a portfolio of named enterprise accounts, building relationships that span the C-suite, operations teams, and IT organizations.
• Develop and communicate a clear point of view on freight spend strategy — helping customers see patterns in their data they couldn’t see before.
• Pull, synthesize, and present data-driven insights directly to customers with no analyst dependency required.
• Partner closely with Freehand’s product and engineering teams to surface customer patterns, escalate friction points, and influence the product roadmap.
• Define success at go-live and at 90 days post go-live, and hold yourself and the customer accountable to it.
• Proactively identify risk, push back on customers when the situation calls for it, and resolve issues before they compound.
• Help build the delivery playbook — document what works, improve what doesn’t, and raise the standard for the entire team.
What We’re Looking For• Demonstrated track record of successfully delivering software solutions to enterprise customers — not just managing relationships but driving outcomes.
• Experience leading complex, multi-stakeholder implementations or onboarding engagements where ambiguity was high and the stakes were real.
• Fully self-sufficient with data: you find the insight, build the narrative, and present it without needing analyst support.
Strongly preferred:
• Supply chain or logistics domain experience — reduces ramp time and gives customers immediate confidence.
• Payments domain familiarity: payment rails, reconciliation, fraud or compliance workflows are core to the Freehand platform.
• Experience at or with high-growth B2B SaaS/AI companies where the delivery playbook was still being written.
Why Join Freehand• Beat the leading edge of the gen AI-native wave—replacing traditional software with intelligent agents.
• Work with a team that’s shipping AI into production at some of the world’s most demanding enterprises. This is not a small pilot- its global scale in production.
• Take ownership of a vertical that will redefine how enterprises operate—replacing entire human teams and displacing entire categories of SaaS.
• Join a culture that prizes clarity, velocity, and ambition.
Skills Required
- Demonstrated track record of successfully delivering software solutions
- Experience leading complex, multi-stakeholder implementations
- Self-sufficient with data analysis and presentation
- Experience in supply chain or logistics
- Familiarity with payments domain
- Experience with high-growth B2B SaaS/AI companies
What We Do
Freehand is a San Francisco-based company that provides an agentic AI platform for supply chain spend management. The platform reads emails, documents, and internal messages to reason across contracts and policies, executing decisions directly within ERP, procurement, and finance systems. It helps enterprises automate tasks such as invoice matching, exception management, and supplier communication, aiming to resolve disputes and recover margins autonomously.
