Enterprise Process Optimization Manager

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GENERAL FUNCTION: Execute complex, multiple line of business, breakthrough process, improvement initiatives which support the Bank's strategic focus areas. Work with LOB and functional partners to plan, develop, manage, implement, track benefits for improvement projects which deliver operational efficiency, expense savings, improved customer experience, revenue growth, enhanced quality, and/or regulatory excellence. Position requires a blend of business process analysis, data analysis, project management, change management, and team leadership. This role is responsible for mentoring others in applying the Lean Six Sigma methodology and using tools. Reports to the Process Optimization Director. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensures that actions and behaviors drive a positive customer experience all while operating within the Bank's risk appetite.  Achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Execute Lean Six Sigma projects which deliver process improvements for the Bank, with measureable impact that is either financial (hard or soft savings, revenue) or strategic.
• Drive focus and accountability in alignment with the Bank's strategic focus areas, working seamlessly across the lines of business and functions to maximize the return for the organization.
• Develop comprehensive project plans for assigned projects, including: deliverables, milestones, target dates, owners, dependencies, and other relevant information.
• Partner with lines of business and other functional business partners to execute the implementation of process improvement projects.
• Provide a cross-functional perspective; initiate and lead the appropriate level of collaboration.
• Work with the LOB and Finance to track the impact of projects.
• Record project activity for progress reporting. 
• Develop and maintain project charters which indicate a primary measure of success with a baseline and target value, and secondary constraint measure, where applicable.
• Serve as a consultative advisor to key business leaders.
• Analyze complex business problems and make recommendations.
• Provide insight and foresight which may lead to optimization project recommendations.
• Support business case development for process-focused initiatives across the Bank.
• Leverage objective, data-driven Lean Six Sigma tools and methods in all process improvement work.
• Develop and deploy control plans and monitoring reports which help the business sustain the gains from process improvements.
• Report regularly on progress against established project plans.
• Execute all tasks with high-quality, timely delivery. Manage multiple priorities effectively.
• Maintain a constant vigilance to identify, quantify, and assess current and evolving best practices.
• Coach others in the practical use of Lean Six Sigma tools and methods.
• ther duties as assigned.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Undergraduate degree in Business or Engineering related field. MBA or equivalent experience preferred.
• Minimum five years of experience in delivering business results through process improvement projects.
• Lean Six Sigma Black Belt certification required.
• Proven experience in change management and team building.
• Excellent written and verbal presentation skills.
• Business analysis experience.
• Banking knowledge preferred.
• Ability to present to senior management on sensitive subject matters.
• Ability to lead and facilitate large groups toward the development of common solutions.
• Proficient with MS-Windows and other related PC applications.
• Knowledge of data analysis applications.
• Working knowledge of process improvement tools.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.