The Role
We are seeking an experienced Enterprise Partner Manager to join our Content Partnerships team in delivering concierge-level service and strategic guidance to our most important partners using the Megaphone platform.
Megaphone is Spotify’s enterprise publishing and ad serving platform—supporting hosting, monetization, and analytics for leading podcast publishers. It enables clients to publish, manage and monetize their audio and video content, while optimizing their podcast business strategies.
You will support premier enterprise clients as their primary point of contact for Megaphone providing concierge services such as advising on a tailored onboarding strategy, managing priority and sophisticated technical issues, optimizing platform use, aligning our product capabilities with their goals, and otherwise enabling them to increase the value they are getting out of Spotify and Megaphone’s products.
This role is ideal for individuals with a strong background in high level account management, customer success, especially those with a deep understanding of digital audio, podcasting, digital advertising, and/or technical account management for SaaS products.
What You'll Do
- Serve as the primary business contact for a select roster of enterprise publishers using Megaphone
- Develop and implement strategic account plans to align partner goals with Spotify’s offerings and ensure high client satisfaction with our service
- Handle priority and complex technical issues to ensure the client’s business
- Collaborate with other teams (Sales, Product, Marketing) to ensure Spotify is supporting our publishing partners to the best of our abilities
- Be the Voice of the Client by advocating for their needs internally to inform product development and innovation
- Identify and drive opportunities for collaboration, growth, optimization, and innovation across your client accounts
- Partner with other teams to provide insights and best practices around audience growth, monetization strategies, and content performance
- Analyze partner performance data to inform account strategy and deliver actionable recommendations
- Ensure customer happiness, retention, and long-term relationship success
Who You Are
- 5+ years of experience in strategic or technical account management, partnerships, or business development
- Consistent track record of managing relationships with large enterprise-class clients and delivering measurable impact
- Established history of working collaboratively across multiple teams to drive results
- Background in media, digital advertising, or podcasting preferred
- Excellent communication and presentation skills
- Familiarity with data analytics tools and platforms for performance tracking
- You focus on long-term success and client relationship health
- You can evaluate complex business needs and provide consultative guidance
- You are able to advocate for the client while critically evaluating and balancing their needs against Spotify's strategic priorities
- You are skilled in communicating with VIP clients and understand how to apply the right sense of urgency to their needs
- You thrive in a cross-functional environment and value team-driven success
- You embrace change and are comfortable in a dynamic, fast-moving workplace
Where You'll Be
- We offer you the flexibility to work where you work best! For this role, you can be within the United States as long as we have a work location.
- This team operates within the Eastern Time Zone for collaboration.
The United States base range for this position is $77,512.00 - $110,732.00 plus equity. The benefits available include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays, paid sick leave. This range encompasses multiple levels. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
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Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience.
