FINN's Travel Group is looking for an Enterprise Operations Manager to join their fast paced team.
The Enterprise Operations Manager is an experienced PR/marketing agency executive who can effectively supervise business functions in support of the business unit and its senior team leaders. This mandates an understanding of client/account services, personnel management and financial/growth strategies.
We are looking for an individual with 5-7 years of related business experience, who has a keen financial acumen and is adept at supporting senior leaders in areas such as profitability, new business outreach and development, communications, marketing, and talent acquisition.
The Enterprise Operations Manager is effective in a dynamic, service-orientated, and values-driven culture. They can build a strong internal rapport and work independently and comfortably under pressure, meeting deadlines and handling multiple priorities across several offices.
The Enterprise Operations Manager will need to understand and utilize NetSuite, Dayforce and other systematized processes within the business unit. S/he will assist in managing the new business pipeline and database of new business materials, along with ensuring teams are adequately and fully staffed in a timely manner via proactive recruiting efforts. The Enterprise Operations Manager will report to the Managing Partner of the business unit and work closely with the account leaders (VPs/Partners/Senior Partners).
Primary job responsibilities include:
Client/Account Services
- Provide support to and meet with business unit account leaders to review and suggest solutions for staff issues, including account/client health and needs; service levels and profitability; staff/team health and needs; and, client contracts/scopes of work.
- Facilitate timely and effective team/management communication to ensure workflow and workforce efficiency.
Personnel
- Proactively identify prospective talent by using LinkedIn and industry events; liaise with HR to ensure the business unit has a timely and robust talent pool.
- Ensure that business unit managers conduct employees’ performance reviews on-time
- Support managers with onboarding new hires and staff exits/transitions.
- Maintain and update job descriptions.
- Coordinate employee trainings with HR.
- Help reinforce staff morale by suggesting ideas for surprise & delight, shout-outs, internal awards, birthdays, and anniversaries.
Finance/New Business
- Maintain the new business pipeline tracking system and provide clear communication with the business unit’s Managing Partner about fee/salary ratio and projected growth and/or revenue adjustments.
- Attend internal new business meetings as needed.
Filter incoming new business requests; bring to appropriate executive for discussion. - Support the creation of new business materials. Strong working knowledge of graphic design platforms/tools is preferred.
- Ensure that business unit’s managers and senior leaders are accurately utilizing internal resources for new business pitches including research, integrated marketing, design, and other practice area expertise.
Marketing
- Help drive a proactive marketing communications program (newsletter, social, events, awards, webinars, etc.) for business unit visibility.
- Manage the business unit’s content calendar and content creation for external marketing purposes.
- Work with senior team leads and the agency’s marketing department to ensure competitive differences within the practice are clearly communicated.
- Manage the industry conference schedule.
- Manage the business unit’s submissions to internal award program.
- Ensure the business unit’s capabilities presentation, client list and presentations are consistent and up to date.
- Work with the agency’s marketing department to ensure the business unit’s social channels are managed, analyzed, and optimized.
- Monitor the competitive agency landscape; attending industry events to stay informed of trends; new initiatives and growth opportunities.
General Support
- Drive effective internal business unit communications (wins, new hires, group news).
- Organize and schedule all business unit staff meetings with support from the Executive Assistant.
The Enterprise Operations Manager role is based in New York City with a requirement to be in the office 3 days per week.
Compensation is based on experience and depending upon workplace location.
Anticipated Salary: $110,000 – $125,000
To Apply:
Please upload your resume and cover letter detailing your prior work experience and indicate your desired salary in $US. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest.
About FINN Partners:
Founded in 2011 on the core principles of innovation and collaborative partnership, FINN Partners has become one of the fastest-growing independent public relations agencies in the world. Recognized as one of Fast Company’s Most Innovative Companies, PRovoke Media’s 100 Best Agencies in the U.S., 60 Best Agencies in Europe, and Midsize Agency of the Year in 2022, FINN’s success is a result of organic client growth combined with integrating new companies and new people into the agency through a common philosophy. With approximately 1,300 professionals across 37 locations, FINN provides clients with global access and capabilities in the Americas, Europe and Asia. In addition, FINN provides its clients with access to top-tier agencies worldwide through its membership in the global network PROI.
Headquartered in New York, FINN operates in: Abu Dhabi, Atlanta, Bangalore, Bangkok, Beijing, Boston, Chicago, Delhi, Denver, Detroit, Dublin, Fort Lauderdale, Frankfurt, Hong Kong, Honolulu, Jerusalem, Kuala Lumpur, London, Los Angeles, Madison (Wisc.), Manila, Melbourne, Mumbai, Munich, Nashville, Orange County (Calif.), Paris, Portland (Ore.), San Diego, San Francisco, Seattle, Singapore, Sydney, Vancouver (Wash.), Washington D.C. and Yangon. For more information, visit finnpartners.com and follow us on LinkedIn (@finnpartners).
#LI-MA1 #LI-HYBRID New York
Skills Required
- 5-7 years of related business experience
- Experience in PR or marketing agency operations
- Financial acumen and ability to support profitability and growth strategies
- Understanding of client/account services
- Personnel management and recruiting experience
- Ability to support new business outreach and development
- Ability to manage communications and marketing initiatives
- Experience using NetSuite, Dayforce, and systematized business processes
- Strong working knowledge of graphic design platforms/tools
- Ability to work independently, manage multiple priorities, and meet deadlines
- Ability to work in the New York City office three days per week
Finn Partners Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finn Partners and has not been reviewed or approved by Finn Partners.
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision plans with employer-paid base employee coverage, plus HSA/FSA options and mental health resources. Wellness support such as an annual subsidy and access to counseling and virtual therapy reinforces breadth of care.
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Leave & Time Off Breadth — Time off encompasses vacation/PTO, numerous paid holidays, sick and personal days, monthly half-days, Summer Days, and a paid Winter Break. Additional paid time for volunteering and Election Day supports balance and community involvement.
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Retirement Support — A 401(k) with company matching (100% up to 3% plus 50% on the next 2%) is available after six months. The match structure and eligibility timeline provide tangible support for retirement savings.
Finn Partners Insights
What We Do
1400+ People. 3 Continents. 33 Offices. We are a global integrated marketing agency transforming and inspiring the world of communications every day. A LETTER FROM PETER FINN: DECEMBER 2011. FINN PARTNERS WAS BORN. After 11 years serving as co-CEO of an historic agency that carried my father’s name— and mine!—and after 30+ years of working at the firm, I wanted to build something different, bold, meaningful and amazing for clients, our colleagues and the community. "Amazing" was, and is, for me an important word. I imagined we could be "amazing" every day, knowing this is a goal not always achieved but always pursued. A place where talented people could gather and do big things for clients as well as make a difference to the communities important to us. WE LAUNCHED WITH A GROUP WHO SHARED A VISION. This was to be a "new" agency model, driven by a collaborative spirit. We asked, "Can we bind our 60-year legacy to the energy and speed of today’s hi-tech world?" We had $24 million in fees at our founding. Today, we have more than $85 million in fees, over 700 colleagues and 18 offices across three continents. Our Founding Managing Partners, highly respected colleagues who took the leap with me from our former agency, have been joined by the principals of other great agencies that became Finn Partner companies. So many other talented individuals are with us, too, intrigued by the idea of doing amazing things in an amazing workplace community. WE’VE MADE OUR MARK QUICKLY. Finn Partners has been named “Best New Agency,” “Best PR Agency to Work for in North America” and“Best Mid-Sized Agency of the Year” three times. Now, we’re one of the world’s largest agencies. WE ARE A YOUNG AGENCY. We share the genes of a respected agency that pioneered today’s integrated communications. But we are not them. We are unique. We are ourselves. We are focused on the future, building that future during each amazing day.
