Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION:
This position is responsible for successfully managing integration requirements across multiple concurrent projects. These projects vary in complexity and scope, requiring strong attention to detail.
Throughout the project lifecycle, this role will serve as the primary point of contact for clients, effectively communicating and balancing project constraints related to scope, timelines, quality, and risk. This includes setting clear expectations and monitoring client satisfaction.
This position operates in alignment with company values and goals, consistently striving to exceed expectations and create “raving fans” throughout the onboarding experience for all new customers.
WHAT YOU’LL DO
- Manage clients through the ABC Fitness onboarding process
- Manage project expectations across the full scope, clearly defining roles and responsibilities
- Manage project timeline tracking for task execution/delegation through provided PM tools.
- Take a leadership role in ensuring ABC Fitness delivers appropriate software and system solutions to clients
- Own and be accountable for the successful resolution of onboarding projects
- Act as the client’s advocate, taking ownership of issues and ensuring timely resolution
- Ensure clients fully utilize solutions to maximize value and revenue for both the client and ABC Fitness
- Educate and guide clients on how to get the most out of their partnership with ABC Fitness
- Provide specialized software and systems training as needed
- Identify and execute upsell/cross-sell opportunities, educating clients on all platform features
- Manage, delegate, and oversee client issues in collaboration with departmental leadership
- Use Salesforce (or other designated CRM) to track client interactions and activities
- Facilitate requirements discussions, capture business and financial needs, and document integration requirements end-to-end
- Develop and maintain accurate project deployment and integration schedules
- Oversee and lead client training sessions and customer visits related to assigned projects
- Create and deliver brand-specific training and onboarding content, both in person and virtually
- Support pre-sales efforts and activities for new prospects and customers when required
- Review and approve deliverables, including post-deliverable sign-off
- Provide reporting from various software systems aligned with client business needs, including financials, growth forecasting, production, marketing, and demographics
Project & Stakeholder Management
- Direct all conversion and onboarding activities, collaborating with internal ABC Fitness teams to ensure effective communication and timely responses
- Manage, delegate, and oversee client issues with department leadership
- Partner with upper management to resolve complex issues when necessary
- Provide weekly project updates and summaries to department leadership
- Offer expert guidance and support to internal teams and onsite staff to address critical or outstanding implementation issues
- Collaborate with Software Development to advocate for product enhancements and improvements
- Deliver project completion documentation to Customer Success to ensure a smooth transition to the final stage of the lifecycle
Additional Responsibilities
- Maintain expert-level knowledge of all client-facing software and systems
- Proactively create opportunities to engage with clients through regional meetings and events
- Submit expenses in a timely manner and adhere to company expense policies
- Perform other duties as assigned by management
- Maintain regular and reliable attendance
WHAT YOU’LL NEED:
- 3+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success
- Advanced Microsoft Excel skills
- Intermediate MS Word, MS Access, Outlook, OneNote
- Excellent communication skills, verbal and written
- Excellent time management
- Must demonstrate leadership
- Must be a self-starter
- Must be able to make independent decisions and take calculated risks
- Must be dedicated to be available on-call 24/7
- Must be an excellent communicator
- Must be able to coordinate and maintain several projects with multiple deadlines
- Must be able to effectively work across multiple departments to resolve customer issues
- Must be an excellent problem solver
- Ability to learn and implement technical skills
- Proficiency working with tools including Salesforce, JIRA and Asana is a plus
- Minimum 2 years of relevant experience required
- High school diploma or equivalent
AND IT’S GREAT TO HAVE:
- Project Management Certification and/or experience managing projects using PM tools (preferred)
- College degree (preferred)
- Gym/Health club MMS experience (preferred)
- Bilingual language skills are preferred but not required
- Experience using AI for research and business operations.
Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -
56,000.00 - 85,000.00 USD- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 3+ years of experience managing projects, facilitating client conversations, applying technical aptitude, and collaborating cross-functionally
- Minimum 2 years of relevant experience
- Advanced Microsoft Excel skills
- Intermediate proficiency with Microsoft Word, Access, Outlook, and OneNote
- Excellent verbal and written communication skills
- Excellent time management and ability to coordinate multiple projects and deadlines
- Leadership skills
- Ability to work independently, make decisions, and take calculated risks
- Availability for on-call support 24/7
- Ability to work across departments to resolve customer issues
- Excellent problem-solving skills
- Ability to learn and implement technical skills
- High school diploma or equivalent
- Proficiency with Salesforce, Jira, and Asana
- Project management certification or experience using project management tools
- College degree
- Gym or health club management software experience
- Bilingual language skills
- Experience using AI for research and business operations
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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