Note: This is a remote opportunity with 20% travel required.
Start a new career as an Onboarding Manager with Go Icon!
Why choose us?
- Starting salary is based on experience
- Great Benefits Available
How you will make an impact:
Go Icon powers resident and family engagement for senior living communities through communications, digital signage, activity management, transportation, and AI-driven insights for some of the largest operators in the industry.
What you'll do:
As an Implementation Manager specializing in enterprise rollouts at Go Icon, you will lead the seamless implementation of our software solutions for large-scale deployments involving 5+ senior care communities. You will work closely with executive stakeholders, internal teams, and third-party vendors to ensure the successful delivery of enterprise-level projects that meet our customers’ strategic goals. This role demands exceptional project management expertise, enterprise-level strategic thinking, and a customer-focused mindset to drive large-scale adoption and success.
What You'll Bring:
- A bachelor's degree in Business Administration, Project Management, Computer Science, or a related field is preferred.
- 3-5 years of experience managing enterprise-level software implementation projects, preferably in the SaaS industry or with multi-site organizations.
- Prior experience in the senior living industry is a significant benefit, particularly with involvement in multi-site projects or implementations.
- Strong project management skills, with expertise in leading large-scale, multi-community deployments.
- Exceptional communication and interpersonal skills, with a track record of engaging executive stakeholders and building strong relationships.
- Proven ability to design and deliver effective training programs for a variety of audiences, tailoring content to meet the needs of both technical and non-technical users.
- Experience in change management and user adoption strategies tailored to enterprise environments.
- Proficiency in project management tools like Jira, Salesforce, and collaboration platforms such as Slack and Gsuite.
- Relevant certifications in project management (e.g., PMP, Agile, Scrum) or change management (e.g., Prosci) are a plus.
- Willingness to travel up to 20% of the time to support on-site enterprise rollouts.
Benefits Available:
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
Skills Required
- Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field
- 3–5 years of experience managing enterprise-level software implementation projects
- Experience in SaaS or multi-site organizations
- Experience in the senior living industry, particularly with multi-site projects or implementations
- Strong project management skills leading large-scale, multi-community deployments
- Exceptional communication and interpersonal skills, including executive stakeholder engagement
- Experience designing and delivering training programs for technical and non-technical audiences
- Experience with enterprise change management and user adoption strategies
- Proficiency with Jira, Salesforce, Slack, and G Suite
- Project management or change management certifications such as PMP, Agile, Scrum, or Prosci
- Willingness to travel up to 20% of the time
What We Do
Procare HR offers complete HR solutions for care providers. HR Strategy Not sure how HR can help you reach your goals? We do! Our experts offer performance management, compensation planning, employee engagement and retention strategies, and more to help you reach your goals. Proactive HR Advice Our experts review data to make sure we catch something before there is a problem. We also offer employee training, HR policies and procedures, workforce planning, and risk mitigation advice. Responsive Dedicated HR Professionals Through workers’ compensation claims, OSHA investigations, terminations, layoffs, ACA penalties, and more, if something happens your dedicated HR team will guide you through the process
