Netsync Managed Services is seeking an Enterprise Network Engineer II (L2) to support enterprise networking environments for our managed services customers. This role is based in Dallas, TX and is responsible for advanced troubleshooting, network configuration, and escalation support for complex network incidents.
The L2 Engineer will serve as a technical escalation point for L1 engineers, assisting with deeper troubleshooting and performing configuration changes within customer environments.
This position supports a 24x7 managed services environment and requires strong enterprise networking knowledge.
Key ResponsibilitiesAdvanced Network Troubleshooting
- Diagnose and resolve complex network incidents across enterprise environments.
- Analyze routing, switching, and connectivity issues.
- Support troubleshooting for:
- LAN/WAN/SDWAN infrastructure
- Wireless networks
- VPN connectivity
- Firewall policies
- Network performance issues.
Escalation Support
- Serve as the escalation point for L1 engineers.
- Provide guidance and mentorship to junior engineers.
- Assist in developing troubleshooting procedures and documentation.
Network Configuration & Changes
- Implement approved network configuration changes.
- Support firmware upgrades, patching, and maintenance activities.
- Assist with network deployments and infrastructure changes.
Customer Communication
- Provide technical updates to customers during incidents.
- Participate in technical troubleshooting calls when needed.
- Document root cause analysis and remediation steps.
Operational Excellence
- Maintain accurate technical documentation and network diagrams.
- Identify recurring issues and recommend improvements.
- Support continuous improvement of operational processes.
- 4–7 years of enterprise networking experience
- Strong knowledge of:
- Routing protocols (OSPF, BGP)
- Advanced switching technologies
- VPN technologies
- Firewall fundamentals
- Wireless networking
- Experience with Cisco networking platforms (Catalyst, Nexus, Meraki)
- Experience troubleshooting enterprise WAN environments
- Strong analytical and problem-solving skills
- Cisco CCNP or higher
- Experience with:
- Palo Alto, Fortinet, or Cisco firewalls
- Network monitoring platforms (LogicMonitor, SolarWinds)
- SD-WAN technologies
- Experience supporting managed services environments
- Participation in the on-call rotation is required.
- Occasional customer site visits may be required, though these are infrequent and based on business needs.
Top Skills
What We Do
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others. NETSYNC is an NMSDC-certified minority business enterprise (MBE), federally certified woman-owned small business (WOSB), and HUB-certified value-added reseller (VAR), specializing in the implementation of comprehensive IT life cycle solutions for a wide array of organizations. As a Cisco Gold, Master Collaboration, and Master Security Partner; an HP and Intel Platinum Partner; and holding certifications and specializations from many of the industry’s leading technology manufacturers, NETSYNC has extensive experience performing large-scale implementations and deploying complex IT solutions for K-12 and higher education institutions, civic organizations, municipalities, government agencies, and corporate clients across several industries, including energy, healthcare, retail, and financial services. Based in Houston, TX, with international offices, NETSYNC uses a blended approach that is both consultative and collaborative. We work with our clients to assess their needs, architect innovative technology solutions to meet those needs, and offer 24/7 access to our team of engineering experts who exceed clients’ expectations. This approach has earned NETSYNC numerous customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients.
