Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands-on experience supporting enterprise networking environments.
The L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues.
This position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.
Key ResponsibilitiesNetwork Monitoring & Incident Response
- Monitor network infrastructure alerts and events using monitoring platforms.
- Perform initial troubleshooting of network alerts and incidents.
- Identify and escalate issues requiring deeper engineering expertise.
- Follow established runbooks and troubleshooting procedures.
Ticket & Case Management
- Create, update, and manage service tickets in accordance with SLA requirements.
- Document troubleshooting steps and resolution details clearly.
- Ensure tickets contain accurate technical notes and follow-up updates.
Customer Support
- Communicate with customers regarding alerts, incidents, and status updates.
- Assist customers with basic network troubleshooting requests.
- Coordinate with internal engineering teams to resolve issues.
Network Operations Support
- Assist with configuration validation and basic network changes.
- Support troubleshooting related to:
- Switches
- Routers
- Wireless infrastructure
- VPN connectivity
- Participate in internal knowledge sharing and documentation updates.
- 1–3 years of experience in networking or IT support roles
- Foundational understanding of:
- TCP/IP
- VLANs
- Routing and switching
- DHCP/DNS
- Familiarity with Cisco, Meraki, or other enterprise networking platforms
- Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
- Strong troubleshooting and communication skills
- Ability to work effectively in a team environment
- Cisco CCNA (or actively pursuing)
- Experience with network monitoring tools (LogicMonitor, SolarWinds, etc.)
- Experience supporting enterprise environments
- Basic understanding of firewalls and VPN technologies
- Participation in the on-call rotation is required.
- Occasional customer site visits may be required, though these are infrequent and based on business needs.
Skills Required
- 1-3 years of experience in networking or IT support roles
- Foundational understanding of TCP/IP, VLANs, Routing and switching, DHCP/DNS
- Familiarity with Cisco, Meraki, or other enterprise networking platforms
- Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
- Strong troubleshooting and communication skills
- Ability to work effectively in a team environment
What We Do
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others. NETSYNC is an NMSDC-certified minority business enterprise (MBE), federally certified woman-owned small business (WOSB), and HUB-certified value-added reseller (VAR), specializing in the implementation of comprehensive IT life cycle solutions for a wide array of organizations. As a Cisco Gold, Master Collaboration, and Master Security Partner; an HP and Intel Platinum Partner; and holding certifications and specializations from many of the industry’s leading technology manufacturers, NETSYNC has extensive experience performing large-scale implementations and deploying complex IT solutions for K-12 and higher education institutions, civic organizations, municipalities, government agencies, and corporate clients across several industries, including energy, healthcare, retail, and financial services. Based in Houston, TX, with international offices, NETSYNC uses a blended approach that is both consultative and collaborative. We work with our clients to assess their needs, architect innovative technology solutions to meet those needs, and offer 24/7 access to our team of engineering experts who exceed clients’ expectations. This approach has earned NETSYNC numerous customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients.
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