Enterprise Monitoring Tool Engineer Status (OpenText) (TS/SCI CI Poly Required)

The job duties are as follows:

• Administration & Maintenance: Provide SME support and guidance to junior administrators and operators that support the daily operations, health, and performance of the OpenText Operations Bridge Manager (OBM) environment (comparable on-prem tool experience accepted).
• Installation & Upgrades: Design, install, configure, and upgrade on-prem enterprise monitoring tool and related components (OBM). This requires strong proficiency in Linux (Red Hat Enterprise Linux - RHEL).
• Integration Management: Configure and manage integrations between enterprise monitoring tool (OBM) and other critical IT Service Management (ITSM) tools such as OpenText NNMi, and third-party tools like ServiceNow using connectors and custom adapters.
• Monitoring Configuration: Customize and configure monitoring solutions using management templates, aspects, and policy templates for various applications and infrastructure domains.
• Event Management & Correlation: Manage the central event console, configure event processing, and tune event correlation rules to reduce noise and accelerate root cause identification.
• User and Access Management: Provide SME support and guidance to junior administrators and operators that onboard users, manage roles and permissions, and configure access to the OBM console and dashboards. 
• Troubleshooting & Support: Provide hands-on software troubleshooting and coordinate with application, infrastructure, OS, and network teams to resolve complex issues.
• Documentation & Standards: Create and maintain technical documentation, including solution designs, standard operating procedures (SOPs), and user guides.

TS SCI CI Poly

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Required qualifications include the following:

• Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
• Enterprise Event Monitoring Expertise: Design, installation, and configuration experience for on-premises tools that provide centralized, single pane of glass for monitoring, correlating, and managing IT events and performance across hybrid environments. This role is for OpenText (formerly Micro Focus) Operations Bridge Manager (OBM), though comparable admin experience with on-premises enterprise monitoring tools would be applicable (Ex.  Splunk, Nagios, BMC Helix Operations Management, Solarwinds).
• Operating Systems Proficiency: Strong working knowledge and experience installing, upgrading, and maintaining software in a Linux (RHEL) environment.
• Problem-Solving: Strong experience and orientation towards effective technical problem-solving, with communication skills that enable successful resolution.
• Networking Fundamentals: Willingness to learn basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers (if not already known).
• Container Technology: Willingness to learn containerization and orchestration technologies like Docker and Kubernetes (if not already experienced).

Desired:

• Scripting Skills: Proficiency in scripting languages such as Perl, Shell, Python, or Groovy for automation and customization.
• Database Expertise: Basic to intermediate understanding of database management (PostgreSQL, Oracle, MS SQL Server), including general SQL skills.
• Networking Fundamentals: Knowledge of basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers.
• Container Technology: Hands-on experience with containerization and orchestration technologies like Docker and Kubernetes.
• Windows OS Proficiency: Strong working knowledge of event and performance monitoring of Microsoft Windows.