Enterprise Lifecycle Director

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives.
As the Director of Enterprise Lifecycle, you will build and scale C Spire’s Customer Success practice with a primary focus on Cisco and Microsoft resale, consulting, and lifecycle services. This role will lead the development of a structured customer success framework, spearhead AI consulting initiatives, and oversee large-scale professional services engagements that align directly with renewal growth, rebate maximization, and long-term customer value creation. You will operate at the intersection of strategy, delivery, and revenue performance to ensure customers realize measurable business outcomes from their technology investments.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Design, build, and scale a comprehensive Customer Success framework tailored to Cisco and Microsoft resale and consulting engagements.
• Establish best practices for onboarding, adoption, health scoring, lifecycle management, and renewal planning to ensure customer satisfaction and retention.
• Develop structured success playbooks that align post-sale engagement with renewal, upsell, and cross-sell objectives.
• Build and maintain executive-level relationships with Cisco and Microsoft to maximize rebate opportunities and align lifecycle strategy with partner incentive programs.
• Optimize alignment between customer success initiatives and vendor ecosystem strategies to increase rebate capture and performance tiers.
• Develop and lead AI consulting offerings that complement Cisco and Microsoft solutions, positioning C Spire as a trusted advisor in AI-driven transformation.
• Identify and integrate AI use cases into client environments to deliver measurable productivity, automation, and customer experience improvements.
• Lead and oversee complex, multi-phase professional services projects to ensure timely, on-scope, and high-quality delivery aligned with lifecycle objectives.
• Drive renewal revenue through proactive engagement, customer health monitoring, and strategic success planning.
• Identify and execute upsell and cross-sell opportunities across Cisco and Microsoft solution portfolios.
• Collaborate cross-functionally with Sales, Engineering, Marketing, and Operations to align lifecycle strategy with growth and profitability targets.
• Track and report performance metrics including rebates, renewal rates, retention, expansion revenue, and project delivery outcomes.

This position is an exceptional opportunity to shape the future of C Spire’s Enterprise customer engagement strategy. From Director of Enterprise Lifecycle, you will play a pivotal role in strengthening vendor partnerships, scaling consulting capabilities, and accelerating long-term enterprise growth.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our Enterprise organization, you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• 10+ years of experience in customer success, consulting, professional services, or related enterprise technology leadership roles.
• Proven ability to build and scale customer success practices from the ground up.
• Strong knowledge of Cisco networking, collaboration, and security solutions.
• Strong understanding of Microsoft cloud and productivity platforms.
• Familiarity with emerging AI technologies and enterprise AI integration strategies.
• Demonstrated success managing large, complex professional services projects.
• Proven track record of driving revenue growth, renewals, and vendor rebate optimization.
• Exceptional executive-level communication and stakeholder engagement skills.

We will give special consideration to candidates who have:

• Experience leading enterprise lifecycle or post-sale transformation initiatives in a VAR, MSP, or systems integrator environment.
• Experience designing vendor-aligned rebate optimization programs.
• Experience launching or scaling AI consulting practices tied to enterprise technology platforms.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• 401k Match
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

This role primarily involves desk and computer-based work requiring sustained focus in a professional environment. Travel may be required for executive meetings, vendor engagements, and customer lifecycle reviews. Availability to work outside normal business hours may be required based on strategic initiatives or project milestones.

*Complimentary wireless service and device available to team members in our wireless footprint.