Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a work environment where you can truly find balance.
About the Opportunity
National IT’s mission is to deliver IT services and solutions that are responsive to business needs, adaptive to change and essential to the mission of the Federal Reserve Bank. Core Infrastructure Services (CIS) is an integral part of the Office of the Chief Operating Officer and National IT, supporting the stability and security of IT systems and operations. Our functions and product lines strive to be the forerunner in detecting operational shortfalls and providing processes and standards to keep Federal Reserve System systems running securely and reliably.
As an IT Advisor, you will be an integral part of our communications team, helping lead, draft, and coordinate executive and key stakeholder communications during high-impact IT incidents in collaboration with the Enterprise Incident Management (EIM) team. You will also help create and coordinate Systemwide IT communications by informing IT partners and the Federal Reserve System employee base of key upcoming IT activities or deployments. Special projects may include strategic communications and storytelling related to the vision, value, successes and challenges of our organization. This position presents a unique opportunity to learn about the many stakeholders and offerings across National IT through day-to-day communications support while also helping drive and communicate long-term strategy.
We are looking for an applicant who has strong storytelling skills and experience supporting executive communications. The level of work required is considered advanced and the applicant must be able to work under minimal supervision.
*** This position requires a cover letter as part of your application materials. ***
What You Will Do:
Provide 24/7 executive and user communications support for major IT incidents including real-time drafting of updates and distribution of key messages in various mediums.
Develop executive presentations for Systemwide governance groups and other CIS executive meetings.
Help develop communication strategies to continually improve effectiveness, clarity, and impact of all communication types supported by the team.
Provide consultation and guidance to stakeholders, peers, management and executive leadership to implement effective communication strategies.
Translate complex subject matter into simple, well-understood messages.
Write, proofread, update and approve communications to service partners and users by translating complex technical subject matter into simple, well-understood messages.
Provide support for communications tool, including, but not limited to ongoing maintenance, coordinating business requirements for requested enhancements and testing, maintaining user access and coaching key stakeholders on communications skills.
Ensure adherence to content and brand standards and actively partner with functional business communicators to promote consistent messaging and user experience.
Prepare and deliver recommendations and presentations for management and executive leadership.
Monitor and analyze media trends to continue effective internal communications.
Shoot, edit and produce videos to enhance messaging/training.
Perform ad hoc duties as assigned.
Qualifications:
Experience: Typically requires at least 6 to 9 of experience for the Senior level Advisor, and 10+ years of experience for Advanced.
Education: Bachelor’s degree in journalism, communications or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.
Required Skills and Abilities:
Ability to think, act, and write quickly during high-pressure situations
Powerful oral and written storytelling/communication skills
Strong technical aptitude and complementary strong technical writing skills
Excellent editing skills
Strong collaboration and facilitation skills
Strong Microsoft Office 365 (e.g., PowerPoint, Word) skills
Strong organizational skills and ability to handle multiple complex projects
Preferred Skills and Abilities:
Proficiency in Adobe Creative Cloud applications
Discover the Reason Why So Many People Love It Here!
When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:
Great medical benefits
Pension and 401(k) with employer match
Paid time off
Tuition reimbursement
Paid volunteer leave
Onsite amenities that make working here fun!
Other Requirements and Considerations:
Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions.
If you need assistance or an accommodation due to a disability, please notify [email protected].
Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
The hiring range for the Senior Advisor is $121,000 to $166,000 annually. The hiring range for the Advanced Advisor is $139,000 to $191,000.
For candidates located near other National IT locations, outside of Richmond, VA, the listed hiring and salary ranges may be adjusted based on your geographic location.
Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.
Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply as soon as possible.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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Skills Required
- 6-9 years experience for Senior level or 10+ years for Advanced level
- Bachelor's degree in journalism, communications, or closely related field, or equivalent experience
- Ability to think, act, and write quickly during high-pressure situations
- Powerful oral and written storytelling and communication skills
- Strong technical aptitude and technical writing skills
- Excellent editing skills
- Strong collaboration and facilitation skills
- Strong Microsoft Office 365 skills (PowerPoint, Word)
- Strong organizational skills and ability to handle multiple complex projects
- Provide 24/7 executive and user communications support for major IT incidents, including real-time drafting and distribution
- Ability to work under minimal supervision
- Produce, shoot, and edit videos to support messaging and training
- Support communications tool maintenance, enhancements, testing, user access, and stakeholder coaching
- Cover letter required as part of application materials
- Must be U.S. citizen or have 3+ years permanent resident status; sponsorship is not available
- Proficiency in Adobe Creative Cloud applications
What We Do
This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed. The Fed - Make a world of difference in the global economy OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve. Atlanta https://www.frbatlanta.org/ Boston http://www.bostonfed.org/ Chicago https://www.chicagofed.org/ Cleveland https://www.clevelandfed.org/ Dallas http://dallasfed.org/ Kansas City https://www.kansascityfed.org/ Minneapolis https://www.minneapolisfed.org/ New York http://www.newyorkfed.org/ Philadelphia https://www.philadelphiafed.org/ Richmond https://www.richmondfed.org/ San Francisco http://www.frbsf.org/ St. Louis https://www.stlouisfed.org/ Board http://www.federalreserve.gov/
