Enterprise IP Telephony Engineer

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

 

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Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

 

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

 

What’s in it for you?

At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven designs.  Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.

 

We are seeking an experienced Enterprise IP Telephony Engineer to manage, maintain, and support our corporate and retail communication infrastructure. The successful candidate will be responsible for the hands-on administration of our telephone systems, including hardware, software, and voice services. This role involves everything from new installations and user support to troubleshooting complex issues across various platforms like Cisco, MS Teams, and analog systems to ensure seamless and reliable communication across all company locations.

 

Roles and Responsibilities:

• Install, set up, remove, and store telephone handsets.
• Manage phone system setups for new store openings.
• Provide comprehensive support for telephone hardware, including conference room phones, headsets, and MCS Cisco hardware.
• Support and troubleshoot software including Jabber Soft Phone, CallManager, and Unity Voicemail.
• Address and resolve user-reported issues such as dial tone problems, inability to make calls, and poor call quality.
• Manage and support analog devices, including VG310 port resets, ATA187 devices, retail paging, and POS dialing systems.
• Administer E911 services, including ELIN programming and alerting.
• Manage MS Team Voice by assigning DIDs, handling user requests, and troubleshooting call quality.
• Oversee DID number assignments, call routing, and abbreviated dialing configurations.
• Provide dedicated support for conference room phones, including troubleshooting, moving, and setup.
• Maintain and troubleshoot SIP trunks, including monitoring and call routing management.

 

Job Qualifications:

 

Qualifications

• Proven experience with installing and setting up telephone handsets and systems.
• Strong knowledge of Cisco Unified Communications, including CallManager, Unity Voicemail, and MCS hardware.
• Experience with softphone solutions like Jabber.
• Proficiency in managing analog voice gateways and devices (e.g., VG310, ATA187).
• Experience with E911 programming and alerting protocols.
• Demonstrated ability to administer and support Microsoft Teams Voice.
• Solid understanding of DID management, call routing, and SIP trunking.
• Excellent troubleshooting skills with the ability to diagnose and resolve call quality and connectivity issues.
• Experience providing support for various endpoints, including conference phones and headsets. 

 

Additional Requirements:

• The candidate should have minimum 2-5 years of experience in Enterprise IP Telephony
• This position is based at our Manila office

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

 

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

 

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

 

What’s in it for you?

• Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Flexible Working Arrangements*
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Pan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan*

*Terms & Conditions apply

 

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

 

IMPORTANT REMINDER: We appreciate your interest in applying with Accenture. Please ensure to complete your profile and accomplish all required information in Workday within the next 24 hours, in order for us to start processing your application. You may access Workday by clicking the “Apply Now” button or refer to the link sent via SMS or email.

 

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.