At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Enterprise Implementation Specialist – Ethics & Compliance Hotline Services
Overview
The Enterprise Implementation Specialist is responsible for leading implementations of the company’s Ethics Hotline platform for clients. This role partners closely with clients, Product, Engineering, and Sales teams to ensure successful onboarding, configuration, and launch of hotline programs that meet regulatory, operational, and jurisdiction-specific requirements. The ideal candidate is detail-oriented, client-focused, and comfortable managing multiple implementations simultaneously.
Key Responsibilities
The Implementation Specialist serves as the primary project owner for assigned clients from contract handoff through go-live. This includes gathering their system configurations; managing implementation timelines, milestones, and deliverables; and coordinating cross-functional resources to ensure a smooth and timely launch.
The role works directly with client stakeholders—including compliance, legal, HR, and IT—to configure hotline intake channels, reporting workflows, language support, and anonymity options. The specialist also provides client education and enablement through live training sessions and documentation, ensuring clients are fully prepared to manage their hotline program post-launch.
Post-implementation, this role supports a structured handoff to the Hotline Support team and may assist with enterprise upgrades, cross-sell implementations, or reconfigurations as client needs evolve.
Qualifications
- 3+ years of experience in software implementation, professional services, or onboarding
- Experience supporting SaaS platforms, preferably in ethics, compliance, HR, legal, or GRC environments
- Strong project management skills with the ability to manage multiple implementations concurrently
- Excellent written and verbal communication skills
- High attention to detail with a client-first mindset
Preferred Experience
- Experience with ethics hotlines, whistleblower programs, or compliance reporting systems
- Familiarity with global data protection and whistleblower regulations (e.g., GDPR, EU Whistleblower Directive)
- Experience supporting multinational clients
Key Competencies
- Client relationship management
- Cross-functional collaboration
- Requirements gathering and solution design
- Risk awareness and compliance sensitivity
- Clear documentation and training delivery
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Top Skills
What We Do
Mitratech, a proven global technology partner for corporate legal departments, risk & compliance teams, and HR professionals seeking to raise productivity, control expenses, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise.
We partner with our clients to design, develop, deliver and support the best legal, risk management, and HR software solutions around, so their departments can become hubs of efficiency, innovation, and excellence for the entire organization. Mitratech is a proven global technology partner for corporate legal departments, risk & compliance teams, and HR professionals seeking to raise productivity, control expenses, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise.
We partner with our clients to design, develop, deliver and support the best legal, risk management, and HR software solutions around, so their departments can become hubs of efficiency, innovation, and excellence for the entire organization.
Why Work With Us
Our team is what makes Mitratech great! A key to our culture is our commitment to growth. We hire people who are passionate about learning and expanding their skill sets. By supporting & encouraging professional growth and development, our team members get ample opportunities to learn, grow, and advance their careers while they’re here.
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