Job Summary
Enterprise Implementation Project Manager is a client facing role who will be responsible for delivering timely and successful customer implementations on behalf of Direct Travel. This position will coordinate efforts with internal and external resources to meet the objectives of the implementation project, mitigate risks and overcome obstacles to deliver on time results.
Essential Functions
- Lead & drive structured global project team of internal cross functional resources, maintaining outcomes and timely delivery
- Consultative approach to maintain alignment in contracted scope and DT best practice while securing customer participation and engagement
- Own and maintain well documented and organized project plans, schedules with internal and external stakeholders
- Clear and concise communication skills, written and verbal
- Global awareness and business acumen
- Manage project risk by engaging with key stakeholders and document solution and outcomes
- Escalates critical issues to management team members as required
- Maintain understanding and expertise in process flows and related documents for the business
- Assist, as needed, commercial teams in strategic sales presentations where implementation is on the agenda
Required Qualifications
- 12+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors
- Project Management experience with ability to balance and prioritize deadlines of concurrent projects
- Proven organizational skills with attention to detail
- Excellent communication skills, verbal and written (English required, bilingual a plus)
- Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
- Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
- Must be self-motivated and willing to accept change
- Must take ownership of all assigned tasks and project related assignments
Skills Required
- 12+ years of experience in client onboarding, system implementation, or operations support (preferably corporate travel or SaaS)
- Project management experience balancing and prioritizing concurrent project deadlines
- Proven organizational skills with strong attention to detail
- Excellent verbal and written communication skills (English required)
- Bilingual (nice to have)
- Strong skills in MS Office tools, Smartsheet, and project tracking tools (e.g., Jira, Asana)
- Experience with CRM platforms (e.g., Salesforce)
- Familiarity with travel technology and booking platforms (Spotnana, Concur, Deem, Sabre, Amadeus, other online booking/GDS tools)
- Self-motivated and willing to accept change
- Takes ownership of assigned tasks and project-related assignments
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What We Do
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
