Lead enterprise rollouts of Doxel's AI technology in construction, enhancing customer onboarding and ensuring high satisfaction while managing multiple concurrent projects.
Doxel makes hard decisions easier on construction projects.
Construction is a $12T industry where the majority of the gains from information technology are yet to be realized, with IT spend being among the lowest compared to other industries.
Doxel is AI that uses cameras & image recognition to analyze construction projects & predict delays, so teams can solve problems before they snowball and make decisions with objective data.
We’re at an exciting stage of scale as we build upon our growing market momentum. Our software is trusted by Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, Layton and several others.
The Role:
You’ll lead enterprise rollouts from kickoff through active delivery, working closely with Doxel’s world-class Sales and Customer Success team. The goal is to make our already fast deployment engine even faster. If you like seeing the impact of your work in days, not quarters, this is that kind of role.
This role is hands-on, detail-heavy, and built for autonomy. You’ll shape the foundation of our global implementation function and help define how it scales.
Success in this role will decrease customers’ time to value, increase their onboarding satisfaction, and set the stage for long term future growth with our new and existing customer base.
What You’ll Do:
• Develop a results based implementation ensure high satisfaction
• Set a scalable structure that reduces internal friction and speeds up product delivery
• Manage up to 15 concurrent customer onboardings at any given time
• Schedule and kick off calls and weekly status reports to customers
• Guide our customers to successful outcomes
• Request, arrange, validate, and prepare onboarding files to ensure timely on-boardings
• Liaise between department stakeholders to ensure alignment on all project statuses
• Document and drive systemic change internally to further decrease time to value
What You Bring to the Team:
• 3+ years in the software industry delivering implementation at scale
• Process and structure-driven, able to create flexible structure to ensure nothing falls through the cracks
• Meticulously organized with excellent written communication skills
• Comfortable with modern tools for managing and communicating with internal parties
• Proactive and self-motivated, you're a beacon of positivity and enthusiasm
• High aptitude and willingness to continually learn new technologies
• Adaptable to ever-evolving processes and strong personal initiative to execute
Preferred:
• A background or experience in commercial construction, engineering, and/or design is a huge plus.
• Comfortable with both Oracle P6 Schedules and BIM
Doxel provides comprehensive health/dental/vision benefits for employees and their families including an Unlimited PTO policy, a 401(k) program, and a flexible work environment among other benefits. Doxel is an equal opportunity employer and actively seeks diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
