This role partners with business stakeholders, architects, and technical teams to design and implement scalable, secure, and user-centric solutions that streamline document generation, approval workflows, and service delivery across Merative and its business units. The position plays a key role in advancing digitization initiatives through workflow automation, system integrations, and platform governance.
In addition to solution delivery, this role provides ongoing support, troubleshooting, and performance optimization of enterprise applications, ensuring system integrity, data flow, and compliance with Merative’s standards.
Roles & Responsibilities
Administers and configures DocuSign CLM and eSignature, including user management, permissions, templates, and reporting
Owns and standardizes enterprise DocuSign templates, workflows, and governance practices across all units
Designs and maintains standardized, data driven templates and workflows to streamline document generation and execution processes
Collaborates with business stakeholders to gather requirements, map processes, and implement scalable workflow and digitization solutions
Develops and maintains integrations between enterprise platforms such as Salesforce to ensure reliable data flow
Provides operational and administrative support for DocuSign CLM and eSignature , Insights AI platforms ensuring system availability, performance, and security
Troubleshoots system issues and resolves service requests by diagnosing root causes and coordinating with vendors as needed
Supports governance activities including requirements documentation, testing, deployment, and adherence to compliance and audit protocols
Partners with solution architects to align data models, integration patterns, and system design with enterprise standards
Provides user training, documentation, and guidance to support adoption and effective platform utilization
Collaborates with internal teams to identify opportunities for automation, process improvement, and enhanced system capabilities
Serves as the primary SME for DocuSign, providing technical leadership, administration, and support
Requirements
Bachelor’s Degree or two-year technical certificate in Computer Science or other related field
Basic Qualification:
5+ years of experience in SaaS platforms, workflow automation, or enterprise application support/development
3+ years of hands-on experience administering CLM and eSignature including templates, permissions, and reporting
Experience with system integrations and APIs
Experience with process design, including process mapping, requirements documentation, and acceptance criteria development
Experience supporting enterprise applications in a production environment
Preferred Qualification:
Experience with enterprise content management systems (SharePoint)
Scripting or programming experience (e.g., JavaScript, PowerShell, or similar)
Knowledge, Skills and Abilities
Knowledge of workflow automation, system integrations, and cloud-based applications
Familiarity with REST APIs, JSON, and integration patterns
Familiarity with InSights AI solution
Understanding of data models, testing/validation processes, and system design principles
Strong problem-solving and analytical skills
Effective communication and stakeholder engagement
Ability to translate business requirements into scalable technical solutions
Ability to manage multiple priorities in a fast-paced environment
Ability to provide technical guidance, training, and user support
General Information
Location: Hyderabad, India (Hybrid)
Compensation
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max :
₹1,561,413.70 - ₹2,899,768.30 (INR)Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
Vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Hospitalization / health cover
National pension scheme retirement savings
Flexi Basket benefits
Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Skills Required
- Bachelor's degree or two-year technical certificate in Computer Science or related field
- 5+ years experience in SaaS platforms, workflow automation, or enterprise application support/development
- 3+ years hands-on experience administering DocuSign CLM and eSignature including templates, permissions, and reporting
- Experience with system integrations and APIs (REST APIs, JSON)
- Experience developing and maintaining integrations with enterprise platforms such as Salesforce
- Experience supporting enterprise applications in a production environment
- Experience with process design, process mapping, requirements documentation, and acceptance criteria development
- Familiarity with InSights AI solution
- Experience with enterprise content management systems (SharePoint)
- Scripting or programming experience (e.g., JavaScript, PowerShell, or similar)
Merative Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Merative and has not been reviewed or approved by Merative.
-
Wellbeing & Lifestyle Benefits — Remote and hybrid flexibility supports work–life balance. Flexible schedules and remote-first norms are positioned as a relative bright spot across many roles.
-
Leave & Time Off Breadth — Flexible or unlimited PTO policies are available in many roles alongside paid sick time. Parental leave adds further breadth to time-off options.
-
Fair & Transparent Compensation — Base pay is considered fair to good in select roles, with some positions characterized as having solid compensation. Competitive ranges are evident for certain senior product and architecture roles.
Merative Insights
What We Do
Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments. With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance. Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022. Learn more at merative.com
