Enterprise Data & Voice Support Team Lead

Sorry, this job was removed at 04:10 p.m. (CST) on Wednesday, Jan 14, 2026
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Hiring Remotely in Australia
Remote
Information Technology
The Role
Aussie Broadband’s (ABB) purpose is to change the game. As one of our Team Leaders, you’ll support this by managing your team’s performance and developing their ability to support the business, providing frontline technical support for Enterprise, Government and Wholesale customer network, voice and security incidents and service requests. You will also drive the best technical and support practices, provide technical guidance and act as an escalation point for all Enterprise Network and Voice Support Engineers.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

  • Don't be ordinary, be awesome

  • Think BIG

  • No bullsh*t

  • Be good to people

  • Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

  • Discounted internet up to the value of $109 per month

  • 20% off our Mobile services 

  • Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

  • Celebrating you! With monthly rewards and recognition

  • Internal training and resources for you to continue to learn, grow and achieve your career goals

  • Yearly allowance for amazing Aussie merch

  • Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

To be successful in this role, you will possess the following:

  • A minimum of 2-3 years of previous experience in data networking, voice support, team lead or similar role with a strong desire to provide service to the customer beyond their expectations.

  • Be certified in CCNA/ CCNP or Juniper equivalent.

  • Broad and demonstrable knowledge of security, network and systems administration with a focus on Cisco, Juniper, Fortinet and VeloCloud SD-WAN is essential.

  • Demonstrable experience with networks, switches and routing. Expert knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP and SSH.

  • Experience with routing protocols including OSPF and BGP.4, firewalls (Forti, SRX), VPN (Pulse, Forti), and wireless APs.

  • Have experience with SIP-based PBX Systems and equipment (Cisco, 3cx, Asterisk, Polycom, Yealink) and be certified in SIP School or equivalent.

  • A passion and drive for continuous learning and self-improvement coupled with the ability to gain an understanding and competency in new technologies quickly.

  • A strong desire to provide service to the customer beyond their expectations.

  • Demonstrated experience coaching and mentoring other technical team members.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [email protected]

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

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The Company
Burswood, , Western Australia
926 Employees
Year Founded: 2003

What We Do

Aussie Broadband is in business to change the telco game. We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally. We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia. We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway. We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.

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