Everforth ECS is seeking an Enterprise Data Operations Analyst (Tier-2 Advanced Technical Support) to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
The Enterprise Data Operations Analyst provides dedicated Tier-2 advanced technical support for enterprise data products and services operating within the WDP customer support environment, serving as a critical link between mission-facing data consumers and the engineering teams responsible for platform health and service continuity. This role supports CDAO-approved Service Level Objectives (SLOs) across applicable security enclaves and contributes directly to the operational excellence of WDP data services supporting analysts, builders, and mission partners across the DoW enterprise.
• Provides dedicated Tier-2 advanced technical support for enterprise data products and services operating within the War Data Platform customer support environment supporting enterprise data consumers across applicable security enclaves.
• Performs Tier-2 technical triage and resolution for WDP Service Desk escalations and investigates operational issues affecting enterprise data tools, data products, and platform services used by analysts, engineers, and operational mission partners.
• Performs technical triage of customer issues by reviewing service request information, evaluating system behavior, validating user configuration settings, and reproducing reported platform problems impacting enterprise data workflows.
• Coordinates issue resolution activities with Tier-3 engineering support when incidents require deeper platform diagnostics or engineering remediation.
• Monitors service level objective performance for customer requests and documents ticket lifecycle metrics including response time, resolution timelines, and escalation frequency indicators supporting program reporting requirements.
• Develops and maintains troubleshooting guides, operational runbooks, and user training materials supporting enterprise builders and data consumers operating within the WDP ecosystem.
• Maintains documentation within the centralized knowledge repository containing standard operating procedures, technical guidance, and platform usage documentation supporting enterprise data operations.
• Communicates known issues, platform updates, planned maintenance events, and service status notifications to WDP customers to maintain operational awareness.
• Collects customer feedback related to platform usability, support responsiveness, and data service performance and provides recommendations supporting continuous improvement initiatives across enterprise data operations support services.
• Performs other duties as assigned.
• Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI).
• 3 or more years of experience providing technical support or data operations assistance in a federal government or classified environment, including hands-on experience triaging and resolving issues affecting enterprise data tools, analytics platforms, or cloud-hosted services in support of mission end-users .
• Active DoW 8570/8140-compliant IAT Level II certification, such as CompTIA Security+ CE, CompTIA CySA+, CompTIA Cloud+, Cisco CCNA Security, GIAC GSEC, GIAC GCED, or ISC² SSCP, as required for access to DoW information systems .
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).
Skills Required
- Current Secret security clearance with ability to obtain Top Secret clearance
- 3 or more years of experience in technical support or data operations in federal environment
- Active DoW 8570/8140-compliant IAT Level II certification
- Strong problem-solving and decision-making capabilities
- Highly developed interpersonal communication skills
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
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