Enterprise Customer Success Manager

Asteri is an AI-native Work Intelligence and Orchestration Platform that gives large enterprises the intelligence to understand how work is performed today and how it should be performed in the era of AI, eliminating inefficiencies and identifying high-impact opportunities for AI augmentation. Our platform orchestrates AI and human work with enterprise-grade governance, auditability, and measurement built for production environments at scale.

As an Enterprise Customer Success Manager at Asteri, you will own the success of our most strategic enterprise customers. You will be accountable for driving adoption, value realization, renewals, and expansion by acting as a trusted advisor, execution partner, and internal advocate.

This is a high-ownership role that sits at the intersection of customer outcomes, product feedback, and revenue growth.

• Act as the primary owner and point of contact for enterprise customer relationships

• Create, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goals

• Lead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teams

• Drive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflows

• Own the end-to-end renewal process, including forecasting, preparation, negotiation support, and execution

• Be accountable for gross and net revenue retention targets across your accounts

• Identify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunities

• Build strong, multi-threaded relationships across customer organizations, including executive sponsors

• Develop scalable onboarding, enablement, and renewal materials

• Analyze product usage and customer data to surface insights, risks, and growth opportunities

• Share structured customer feedback with Product to inform roadmap decisions and scalability tradeoffs

• Represent the customer internally while balancing long-term product strategy and operational discipline

• 5+ years of experience in Enterprise Customer Success at a B2B SaaS or platform company

• Experience driving adoption within teams and expanding usage across multiple teams or departments

• Strong ability to manage complex, multi-stakeholder enterprise relationships, including C-level executives

• Demonstrated experience leading change management initiatives in large organizations

• Ability to translate complex technical or organizational concepts into clear, actionable guidance

• Comfortable operating with high autonomy in a fast-moving, ambiguous startup environment

• Experience with AI-powered products, workflow platforms, or data-driven enterprise systems

• Background working with regulated or security-conscious enterprise customers

• Experience partnering closely with Product and Engineering teams

• Familiarity with enterprise enablement, documentation, or operational training programs

You’ll own key enterprise relationships end-to-end, driving retention and expansion while shaping product direction through direct customer feedback. You’ll partner closely with company leadership, with meaningful ownership and clear impact. Competitive compensation with equity, a remote-friendly culture, and a pragmatic, safety-first approach to enterprise AI in production.