Important information
- Fluency in English is required, with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- This is a full-time, hybrid role working 1 week per month in the Toronto Office
- The expected annual OTE for the role is between $105,000 CAD and $133,000 CAD.
- This position is for an existing vacancy.
What you will do:
Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.
Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation.
Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.
Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.
Build and maintain strong, consultative relationships with key stakeholders.
Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.
Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.
Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.
What you will bring:
3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment.
Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers.
Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video.
Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure.
A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges.
Relevant degree or equivalent work experience, along with a background in SaaS sales
Fluency in French is highly beneficial for our North American market.
Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset.
Skills Required
- Fluency in English
- 3+ years in Customer Success or Account Management
- Proven proficiency with Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom
- Strong technical aptitude to learn and translate software concepts
- Exceptional communication and interpersonal skills (phone, email, video)
- Project management experience; ability to manage multiple tasks and solve complex problems
- Solutions-driven mindset and commitment to customer success
- Relevant degree or equivalent work experience
- Background in SaaS sales
- Fluency in French
- Prior experience with POS systems, hospitality, or food-tech
- Legal right to work in the country where the role is based
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
