Enterprise Customer Success Manager

Reposted 12 Hours Ago
Hiring Remotely in West New York, NJ, USA
In-Office or Remote
75K-118K Annually
Mid level
Edtech • Kids + Family • Social Impact • Software
Our Mission is to create an environment where students are inspired to do their best.
The Role
The Enterprise Customer Success Manager manages relationships with large district partnerships, ensuring value delivery, renewals, and expansions through consultative meetings and strategic account development.
Summary Generated by Built In

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team: 

CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more. 

Your Role:

An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market

Your Responsibilities:

  • Manage a portfolio of our largest district partnerships
  • Own the renewal and expansion process for your portfolio 
  • Lead consultative meetings with key district stakeholders using data
  • Develop strategy for each account, identifying expansion targets and cancellation risks

Your Requirements:

  • Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
  • A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
  • A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast 
  • Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment

Compensation & Benefits:

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The On-Target Earnings (OTE) for this position are as follows: $75,000 - $118,000

This includes:

  • Base salary: $60,000–$95,000
  • Commission target: $15,000- 23,000

This is an Exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.


Our company participates in E-Verify.

Top Skills

Crm Software
Educational Technology
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The Company
HQ: San Francisco, CA
170 Employees
Year Founded: 2013

What We Do

Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate, and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by over 10 million teachers, students and family members every month across more than 75% of schools in the U.S.

Why Work With Us

We’re a team of engineers, educators and lifelong learners who wake up every day thinking about igniting students’ passion for learning and solving the challenges teachers face in making it happen. Join us and inspire students to be their best!

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